Apology from TN

www.thenest.com/forums/life-boards_politics-and-current-events_an-update-and-apology-from-knot-michelle

Hi Nesties.....

For those of you who don’t know who I am, I head up the message board community for The Knot, The Nest and The Bump and supervise Nest Dani and Bump Kathleen. I know how frustrated you’ve been since we converted the boards to the new format. It did not go smoothly and we’ve been experiencing several bugs since then, including threads missing, slow load times and general usability issues. Launches, conversions and replatforms almost never go 100 percent smoothly, however we experienced several issues that made the transition rougher than we expected.

I know how frustrated you are. Bump Kathleen, Nest Dani and I are frustrated too. Our goal was to convert The Nest boards, and eventually The Bump boards, to a new platform (the same platform as The Knot) so that all of our boards were hosted by the same third-party vendor. We have experienced technical issues with this third-party vendor in the past, mainly issues regarding load time and missing posts, however they provided us with several performance fixes to address missing threads and told us that everything was resolved last week before we converted The Nest boards. We would have NEVER moved forward with the new format if we knew that their solution wouldn’t hold up. Our IT team has put a lot of pressure on our vendor to fix these bugs immediately and I will begin providing regular updates to our moderators on the progress that is made.

I also want you to know that we are listening to your feedback and trying to implement it as quickly as possible. We are going to provide you with a sort feature that has more options so that you can sort by most recent post. We are looking into solutions for our mobile users. We are also going to give you features that will allow you to access your posts and delete when necessary and are looking into ways we can list more posts and threads per page without running into performance issues. Bump Kathleen and Nest Dani are forwarding your feedback to me, and I will work closely with our IT team and our third-party vendor to make sure it gets addressed. Your experience on the boards is our top priority. Please check in with your moderators as they’ll be the first to know what fixes and improvements are in the works. We will not convert The Bump boards to the new format and platform until we’ve resolved these issues and know that you are happy with the experience. Change is never easy, but that doesn’t mean we can’t do our best to make this transition easier for you and to make sure you’re happy.

I want to let you know how sorry I am about all of the bugs and issues you’ve experienced within The Nest community over the past 5 days. Our members are so important to us, whether you’ve just joined our community recently or have been a member of The Nest for years. I personally apologize for the frustration that the new format has caused all of you. I want you to know that your feedback is getting noticed and that you will not be left in the dark without updates. Please continue to let me know what I can do to improve the experience for you. You can email me any time at messageboards@theknot.com.

Knot Michelle