Hold me back before I go apeshit

[boiler717]

So our hardwood floors have had scratches in them that the builder was supposed to fix before closing. During the construction process I asked countless times for our floors to be protected, to have a shoes off policy, etc. Of course the get scratched up so repair is listed as a walk through item. On the day of closing our construction manager confirms that the flooring people were en route to our house to touch up the floors and will stay until finished, and we also had in writing that they still needed to be done. Countless times they are "scheduled" to come out by the construction manager and never show (I believe he never scheduled them). I get so frustrated I demand to work with a new construction manager. Finally get the flooring guys to come out once and they don't have enough wood. Takes two months to get more wood. Had to reschedule again. I insist on someone from the company being her to supervise today.

[boiler717]

Supervisor comes today for an hour and LEAVES. I tell him he needs to stay as agreed because I have an errand to run. He leaves anyways. While I was gone, the flooring guys pack up, don't finish over half the stuff again, and leave a huge mess. I point all this out and he says "girl....vacuum." OMG.

Then, they decide instead of replaced boards that are messed up to use a furniture pen. This is what it looks like.

[tarheels]

Your building process has been epic - I'm so sorry! They could make a tv show out of how awful your experience has been I hope once everything's settled the house is great

[boiler717]

The construction manager that is supposed to be here isn't answering his phone. The VP of the company told me I never should have expected hardwoods not to be damaged during construction and I need to not have such high expectations of having a house that is free from damage because we'll eventually mess it up, so what does it matter that they did already?

[tarheels]

Feb 14, 2013 13:50:18 GMT -5 boiler717 said:

Supervisor comes today for an hour and LEAVES. I tell him he needs to stay as agreed because I have an errand to run. He leaves anyways. While I was gone, the flooring guys pack up, don't finish over half the stuff again, and leave a huge mess. I point all this out and he says "girl....vacuum." OMG.

Then, they decide instead of replaced boards that are messed up to use a furniture pen. This is what it looks like.

You posted this at the same time I was writing my reply.

WOW!  No effing way! 

Have you thought about calling the local action news consumer reporter?  This has now reached that level of ridiculousness.

[tarheels]

Feb 14, 2013 13:52:21 GMT -5 boiler717 said:

The construction manager that is supposed to be here isn't answering his phone. The VP of the company told me I never should have expected hardwoods not to be damaged during construction and I need to not have such high expectations of having a house that is free from damage because we'll eventually mess it up, so what does it matter that they did already?

OMFG.  Mine aren't damaged and my house was new!  There's one tiny ding that I should have fought them on, but I didn't care.  But I mean, it's one ding.

Local news.  If that's their position, local news.

[boiler717]

I just want to scream at them. I hated coming over seeing crap scattered all over my marble and hardwoods. I DON'T LIVE LIKE THAT. Why do you think it's okay to treat my house like that?!?

[munkii]

This would be me. Effing furniture pen? I'd cut a bitch.

[munkii]

Feb 14, 2013 13:52:41 GMT -5 tarheels said:

Have you thought about calling the local action news consumer reporter?  This has now reached that level of ridiculousness.

You need to call Rafael!

[mrs.jacinthe]

Another vote for contacting the news. That is NOT okay and their response is below awful.

[kaylie]

I would have been at apeshit over a month ago. Wow.

Do they have a Facebook page you can post to??

[boiler717]

The flooring guys are still here. I won't let them leave.

[bunnymendelbaum]

That furniture pen pic is ridic!

[spankswife]

OMG - You have every right to be livid!!!!!! I cannot believe they just scribbled on your floors like that.

[boiler717]

They just brought in this and look where they set it. They aren't understanding me saying put something under it.

[TBM]

Feb 14, 2013 13:58:08 GMT -5 boiler717 said:

The flooring guys are still here. I won't let them leave.

I am envisioning a news story about reports of a disgruntled homeowner holding employees of a flooring company hostage....film at 11.



No, really, I am so frustrated and angry for you.   It is mind boggling that someone thought that was the appropriate fix.

[SusanBAnthony]

Speaking of which, how did you enD up resolving the countertop issues in the kitchen?

[munkii]

Rafael's fb page has his email address: www.facebook.com/6NewsRafaelSanchez

[IIOY]

Wait a minute. Back up. Did a worker really say to you, "Girl... vacuum" when you complained about the mess? Because I'd tell him, "Worker... do your motherfucking job or I will rip your ass apart all over the interwebs."

[boiler717]

Island countertops are still unresolved. Can you believe in all of Indiana there are not 3 consecutive 60" tall white 3 cm honed Carrara mable slabs? None in the past 5 months! BAER.

Actually I just got an email they found one. The plan is to attempt to replace the island. If the color matches okay, we will live with just that. If it doesn't, we will replace everything. I'm getting it in writing before we start though.

[boiler717]

Feb 14, 2013 14:05:30 GMT -5 IIOY said:

Wait a minute. Back up. Did a worker really say to you, "Girl... vacuum" when you complained about the mess? Because I'd tell him, "Worker... do your motherfucking job or I will rip your ass apart all over the interwebs."

YES. Freaking asshole. I got the vacuum out if the closet and gave it to him.

[IIOY]

Feb 14, 2013 14:11:08 GMT -5 boiler717 said:

Feb 14, 2013 14:05:30 GMT -5 IIOY said:

Wait a minute. Back up. Did a worker really say to you, "Girl... vacuum" when you complained about the mess? Because I'd tell him, "Worker... do your motherfucking job or I will rip your ass apart all over the interwebs."

YES. Freaking asshole. I got the vacuum out if the closet and gave it to him.

My jaw is on the ground.  That is unfathomable.  Please tell me you complained to the supervisor.

[boiler717]

Oh I forgot the other thing!! I told them 1000x that they needed to move all the rugs/furniture because there are scratches under there. When I left they had just flipped up some corners on two rugs. I was gone for less than 20 minutes and they swear that they moved 2 tables, 10 chairs, a sectional, a coffee table, an end table, and 3 rugs, repaired all of those scratches, and moved all of it back in 20 minutes. I wanted to check and they won't help me move the furniture and I can't do it on my own. Ass.holes.

[boiler717]

Feb 14, 2013 14:12:05 GMT -5 IIOY said:

Feb 14, 2013 14:11:08 GMT -5 boiler717 said:

YES. Freaking asshole. I got the vacuum out if the closet and gave it to him.

My jaw is on the ground.  That is unfathomable.  Please tell me you complained to the supervisor.

I would if anyone would answer the phone. I have the President of the company's cell phone but I try only to bother him for super important items that are urgent. I can send him an email because I'm not sure how I want it fixed right now.

[ssmjlm]

Please call the local news and your local consumer affairs office for you state. At this point, the BBB, the attorney general and anyone else I could get an email address for would know about this shit.

And take lots and lots of photos.

[kate4924]

Feb 14, 2013 13:50:18 GMT -5 boiler717 said:

Supervisor comes today for an hour and LEAVES. I tell him he needs to stay as agreed because I have an errand to run. He leaves anyways. While I was gone, the flooring guys pack up, don't finish over half the stuff again, and leave a huge mess. I point all this out and he says "girl....vacuum." OMG.

Then, they decide instead of replaced boards that are messed up to use a furniture pen. This is what it looks like.

Oh HELL NO!!!!!!!  I would have exploded on him!!!!!  A freaking furniture pen???  

[Deleted]

OMG! I'm so sorry. I agree with sbp and get a lawyer.

[adlove]

You have got to be kidding!!!! That is absolutely ridiculous! Cannot believe the nerve of these guys, my mind is blown.

[sratsey]

What the...WHAT?!!! I'm almost ready to go apesh*t right along with you. That's totally unacceptable!!
That looks like my 4-year-old took a sharpie to your beautiful floors.
UGH. I'm so sorry. I can only imagine how stressful this all is.

[emoflamingo]

Holy. Shit.

Yeah, the first thing that happened in our house was the floor got gouged. My my own kid, so it's whatever. But then the movers putting in our new table did it too and I wasn't there to yell. But the first thing our floor guy said was NOT to use furniture pen on it.

Good luck, hope you get some resolution, either through the company itself or small claims court. But good news, you have all the posts here about it as your timeline.