eBay question

[melaniesc]

I ordered shoes for DD early this morning that I need for next weekend. Normally when I buy from Ebay I get an email super fast (usually day of purchase) that the item has shipped. I've heard nothing all day. So I sent an email to the seller asking about it and have heard nothing - it's been over 2 hours. Am I panicking for no reason? And how good is ebay at resolving this stuff if it winds up becoming a problem?

[mrspost08]

I think they respond within 24-48 hours. They usually contact the seller for feedback.

[kellsbelles]

Did you make sure to pay for expedited shipping and let the seller know your deadline? I ask because sometimes sellers have a handling period of a day or more before they even ship out.

[skib]

Apr 22, 2014 18:32:32 GMT -5 melaniesc said:

I ordered shoes for DD early this morning that I need for next weekend. Normally when I buy from Ebay I get an email super fast (usually day of purchase) that the item has shipped. I've heard nothing all day. So I sent an email to the seller asking about it and have heard nothing - it's been over 2 hours. Am I panicking for no reason? And how good is ebay at resolving this stuff if it winds up becoming a problem?

It's entirely possible that the seller had already left for work, to take their child to school, etc., before you made your purchase. I sell stuff on eBay, but I also have a job, so if someone buys one of my items during the day, it's not going out until the next day, since I can't leave work to go home, package the item up, and take it to the post office.

You are definitely overreacting. Two hours is not a lot of time to wait for an e-mail response. Give it at least 24 hours.

[nsuhomer]

Definitely check their turnaround time. They have up to three business days to get your item out to you.

[callmehales]

not getting something shipped in 12 hours is NOT a problem.

[melaniesc]

I had made the purchase at 5:30am EST and the seller is in Calif. so they definitely would be aware of it early in their day assuming they check their stuff regularly. I grew concerned because it had been well over 12 hours and I hadn't heard anything and the seller has a small number of reviews complaining about items not shipping.
But I just checked my email this morning and the seller wrote me back saying she's sending it out today so it should be fine for next weekend.