Ebates help - what to do if purchase doesn't show up?

[Deleted]

The trip is on my "Shopping Trip" list, but I spent $103 at Sephora during the 15% cash back ebates deal, and it's not showing up. I am going to leave it for a few days, even though my order is supposed to arrive today, but how do I report this so I get my cash back? I can't seem to find a link or email anywhere. TIA!

[my4girls]

where's my cash back
www.ebates.com/help/customer_care/wheresmycashback.htm

[my4girls]

also- I have had to do that before and they are pretty good about fixing it quickly with no issues

[Deleted]

Thank you!

[salliekate]

Thanks so much for posting this! I had forgotten that I never inquired about a major purchase I made on Wayfair a few weeks ago. I just did it and they added $18 to my ebates account!

[Deleted]

Yeah my cash back went from like $20 to $260   over the course of this week. New sunglasses for me (3/4 pairs will probably be returned) and DH's birthday presents FTW.

[dAZ]

I'm still waiting for things to show up too. How long do people typically give them? Until the item ships?

[agnes]

Oh thanks for reminding me about this! I forgot that I hadn't received my cash back on my zenni optical purchase in March.

[jewel]

I contacted them about my $$$ Sephora purchases as well. They credited me immediately, but also said that Sephora typically takes 5 days to validate and post.

[lishie]

Their FAQ section says it takes up to 30 days for some purchases to go through. Most of my purchases have been credited within a day or two.

[dAZ]

May 15, 2014 10:26:48 GMT -5 @mrsspunky said:

The trip is on my "Shopping Trip" list, but I spent $103 at Sephora during the 15% cash back ebates deal, and it's not showing up. I am going to leave it for a few days, even though my order is supposed to arrive today, but how do I report this so I get my cash back? I can't seem to find a link or email anywhere. TIA!

Where do you find the "shopping trip" list?

[Deleted]

May 15, 2014 11:17:10 GMT -5 dAZ said:

May 15, 2014 10:26:48 GMT -5 @mrsspunky said:

The trip is on my "Shopping Trip" list, but I spent $103 at Sephora during the 15% cash back ebates deal, and it's not showing up. I am going to leave it for a few days, even though my order is supposed to arrive today, but how do I report this so I get my cash back? I can't seem to find a link or email anywhere. TIA!

Where do you find the "shopping trip" list?

My ebates---> Cash back activity---> first tab

[hbomdiggity]

My sephora hasn't posted either, but others have so I may wait another day or two.

[patches31709]

My sephora posted today.

I've found if you wait a week or so after the purchase date and then fill out a Wheres My Cash Back form, if the amount is small enough, they give it to you instantly. Othertimes, they make you wait. Don't wait too long though - we were supposed to get back $$$ from booking our vacation through Cheap Caribbean and it was quite the process that luckily we only one because I had filed a Where's My Cash Back form within the first 30 days.

[agnes]

Oh and I just realized I didn't get my cash back on a hotel I booked. It's only $6.88, but hey every penny adds up.

[jackie011]

I bought something last month and had to exchange it (via mail). I got a notification today that I was losing $ from my ebates from this purchase. But I didn't return, I exchanged. Do you think they'll put the money back if I contact them?

[Deleted]

May 15, 2014 16:29:55 GMT -5 jackie011 said:

I bought something last month and had to exchange it (via mail). I got a notification today that I was losing $ from my ebates from this purchase. But I didn't return, I exchanged. Do you think they'll put the money back if I contact them?

I read somewhere that happens if you exchange things but not if you return and rebuy.