We got a Citi American Airlines credit card in February and have been using it for everyday purchases. I just logged in to check how many miles we had and it prompted me to enroll in the AAdvantage program. I did. And now it's saying 'Member since July 13, 2014.' and showing my miles balance as 0. Did I just loose 5 months worth of miles?? Do you think they will fix it? Customer service isn't open until tomorrow.
I also posted this on ML but thought you guys might have some insight as well. Thanks!
If you didn't put an aadvantage account down when you applied, the approval of your application should have assigned one, so I don't think these miles are lost. Your account statement should show the mileage account they are going to.
If you didn't put an aadvantage account down when you applied, the approval of your application should have assigned one, so I don't think these miles are lost. Your account statement should show the mileage account they are going to.
This was the case. I just called and got it all figured out. Thank you!