iPad stolen- letter to owner of business

[Deleted]

Could you add the cost of the ipad?

[Deleted]

I would say "an expensive item" as opposed to not a cheap one in your 2nd to last paragraph.

[Deleted]

Love the pseudonyms.

Take out the first 2 sentences if the second to last paragraph and begin with "I have attached screen shots." Now is not a time to play nice.

[hazelden]

I would suggest a resolution, as it's not super clear what you want. Maybe request replacement/reimbursement and better lost and found procedures. I'm guessing you'd like to have the employee punished, but that doesn't seem like something that they'd share with you.

[hopenotlost]

I would definitely leave Ms. Bitchface in there, because that bitch really pisses me off. UGH.

I hope this works and you get it back soon!

[Deleted]

OMG...how stupid can Jessica Bitchface be???

[Deleted]

Jul 17, 2014 10:43:36 GMT -5 hazelden said:

I would suggest a resolution, as it's not super clear what you want. Maybe request replacement/reimbursement and better lost and found procedures. I'm guessing you'd like to have the employee punished, but that doesn't seem like something that they'd share with you.

I like this--something along the lines of "I would like this resolved in house by 7/18. If it is not, I will be pressing charges and will be reporting this to the BBB and corporate headquarters."

[Deleted]

I forget -- have you talked to the owner yet? That would be my first step (with a letter shortly following if the conversation didn't go as expected).

[Ashley&Scott]

I would ask for your ipad to be returned in it's original condition or for a replacement. I'm guessing that Jessica probably destroyed or damaged the ipad after you locked it.

I'm also guessing that somewhere in the fine print it says the company is not responsible for items left in their rental cars.

[hazelden]

I would talk really nicely to the owner and frame the whole situation as a problem. His problem and your problem. Like, hey poor owner dude, we both know that you have a liar and a thief that works for you, if she's lying to the police and stealing iPads just think about the other stuff she could be doing... I don't want to get involved with all of that, I just need a check for $687.54 so that I'm reimbursed for the iPad and case. I know that I could press charges and write all sorts of online reviews, but that doesn't solve either of our problems. Maybe she didn't know the procedure for handling a missing item of such a high dollar value.

ETA: except NOT those words - just the general sense that you know he has a bigger problem, and you have a solution for the immediate problem at hand. People like to be problem solvers, they don't like to get yelled at

[bostonmichelle]

I would definitely ask for the iPad to be replaced in operable condition and if not that then a check for the replacement amount of a new iPad and case. Other than that there looks good. And you should leave in ms.bitchface instead of putting her name in the report.

[rikki]

Jul 17, 2014 10:59:10 GMT -5 Ashley&Scott said:

I would ask for your ipad to be returned in it's original condition or for a replacement. I'm guessing that Jessica probably destroyed or damaged the ipad after you locked it.

I'm also guessing that somewhere in the fine print it says the company is not responsible for items left in their rental cars.

This is where I am. As much as it sucks and she's obviously lying, I'm pretty sure you signed away any liability for forgotten items.

[megstoo]

Giving them until July 18th is less than 24 hours and unreasonable in my eyes. I would at least give them 2-3 business days.

[readyin07]

Whoa. That freaking sucks. Stupid bitchface! Just curious, why don't you want to press charges? B/c I would. I agree that I would give the owner an idea of what you are expecting and the total replacement cost you expect -- you need to just put it all out there so there's not a lot of back and forth.

Unfortunately, I do agree with what others said that you likely signed a waiver that "the company" was not responsible for items left behind. I would hope the owner might "make good" just to make it go away, especially since you have a crazy amount of documentation, but possibly not.

[ijack]

Jul 17, 2014 11:43:24 GMT -5 megstoo said:

Giving them until July 18th is less than 24 hours and unreasonable in my eyes. I would at least give them 2-3 business days.

I disagree - she's giving them that amount of time to contact her back, not completely resolve it. IMO they should be calling her upon immediate receipt of the letter.

[rikki]

Jul 17, 2014 11:48:59 GMT -5 @rennido said:

Jul 17, 2014 11:28:58 GMT -5 rikki said:

This is where I am. As much as it sucks and she's obviously lying, I'm pretty sure you signed away any liability for forgotten items.

I know...a girl can hope right?

My fingers and toes are crossed for you. I've become jaded after a series of terrible customer service experiences recently.

[megstoo]

Jul 17, 2014 11:51:19 GMT -5 ijack said:

Jul 17, 2014 11:43:24 GMT -5 megstoo said:

Giving them until July 18th is less than 24 hours and unreasonable in my eyes. I would at least give them 2-3 business days.

I disagree - she's giving them that amount of time to contact her back, not completely resolve it. IMO they should be calling her upon immediate receipt of the letter.

As the owner though he has a responsibility to check into things before getting back to her.  And there's no guarantee that he's going to read it (or have time to really read/understand it) the day he get it (via mail or email).  

[bryantpark]

My mom works for a car rental co in the corporate office. If you don't want to say the name of it pm me and if it's the same I can try to get you a name of more higher ups to send to.

[StJess80]

Love Officer Hot Cop. You didn't happen to catch a pic of him on the sly, did you?

[aurora]

You've probably already sent this, but after reading I'm wondering: if you spoke with Jessica, presumably at work, and the iPad was at her house, how would she have been able to turn it off immediately after you called?

ETA - I really do hope you get it back or fair compensation for it.  And also I loved your name choices for the people in your letter.

[ECB]

Jul 18, 2014 12:12:57 GMT -5 aurora said:

You've probably already sent this, but after reading I'm wondering: if you spoke with Jessica, presumably at work, and the iPad was at her house, how would she have been able to turn it off immediately after you called?

ETA - I really do hope you get it back or fair compensation for it.  And also I loved your name choices for the people in your letter.

i assume she lives with someone (family, friend, boyfriend) and called them and asked them to turn it off.

[anna7602]

Even if the company has an official line saying they're not liable, I doubt they would want to ignore you. It wouldn't reflect very well on them to have an employee involved in criminal proceedings.

Good luck to you, please keep us posted!

[lime]

Jul 18, 2014 12:35:31 GMT -5 anna7602 said:

Even if the company has an official line saying they're not liable, I doubt they would want to ignore you. It wouldn't reflect very well on them to have an employee involved in criminal proceedings.

Agreed. I was surprised people threw that out in the other thread. 

If Ms Bitchface had opened the van door and the iPad fell out and crack and was beyond repair, I think we would all agree it's too bad, so sad. 

[hamster]

Jul 18, 2014 12:35:31 GMT -5 anna7602 said:

Even if the company has an official line saying they're not liable, I doubt they would want to ignore you. It wouldn't reflect very well on them to have an employee involved in criminal proceedings.

Good luck to you, please keep us posted!

Not to mention OP lives in a small town where news of this kind of incident can travel fast and impact their business.

[dr.girlfriend]

Yes, please provide (us) a picture of Office Hot Cop as further documentation. :-D

[romigu]

Totally random but how did you lock it remotely? I need to do this with my iPad...

[wise_rita]

Jul 18, 2014 12:35:31 GMT -5 anna7602 said:

Even if the company has an official line saying they're not liable, I doubt they would want to ignore you. It wouldn't reflect very well on them to have an employee involved in criminal proceedings.

Totally agree.

At this point I would want Bitchface fired just as much as I'd want the iPad back.

[Deleted]

@rennido any update?

[Deleted]

I know I'm overly invested, but . . I'm dying to know what happened. I hope Bitchface gets what she deserves.

[gogreengowhite]

I'm overly invested too!