I am ok with paying another $50. I'm worried she expects $200 on top of the sitting fee. I am non-confrontational too! I hate this sort of thing.
Based on what you posted above to interpret I think you owe $50.
Even if she was in the hospital with a m/c she has a business and a responsibility. She could have let you know at the time that she was having medical issues or a family emergency, or something. I wouldn't feel bad and I think it's strange she's even mentioning it now, like she's purposely trying to make YOU feel bad and be the "bad" person.
Because you were so unhappy with your images, I will return your sitting fee. If you would still like to have the images - or even just the color ones, I will create a disc for you for a drastically reduced rate, but not free of charge.
When I first read this, I was certain that she meant to charge you $200 on top of the sitting fee. Reading it again, she clearly states that she is going to return your sitting fee. Either way, ambiguities are construed against the drafter, right?
I don't know how to make her give you the pictures, which is frustrating to no end. Ugh.
Everyone has personal problems. When you are a business owner it's not the concern of your customers what your personal issues are. Business is business.
-Signed a business owner who knows her brides don't give a flip what goes on in my life and who wouldn't expect them to... They just want their product and it's my job to get it there.
I agree that while the whole hospitalization is sad, she is a liar. She claims she never got your emails, shot in black and white, and is sketchy as hell. If all this issue really was because she was hospitalized, she should have contacted you when that happened. Not thrown it in after she screwed the fuck up.
I think you owe $50. Maybe just sent an email that says I would like to purchase the full disc. Based on previous comments that you will return the sitting fee, I will be sending you $50 to make the total $200 for the image cd.
I would get the images and pay her $50. If she complains, lay into her about fucking up and lying.
Hospitalization is no excuse. If this was an office job, that would be like being hospitalized and never notifying your work and just not showing up. You can't do that! And just because its her own business isn't an excuse.
Also, even if she was hospitalized, these pictures were taken 4 months ago!! Was she hospitalized for months? Come on!
I think you owe $50. Maybe just send an email that says I would like to purchase the full disc. Based on previous comments that you will return the sitting fee, I will be sending you $50 to make the total $200 for the image cd.