I took the kids to Walmart this morning after the dr. (I know. I know. First problem. But work with me here. Hungry DD, teething DS, it's right by the drs. office). I only needed like 4 things so it was a fast in and out.
DD wanted a nectarine for breakfast. I was all over that. I grabbed 5 put 4 in the bag and gave her one. She happily munched while I grabbed the rest.
Get to the check out, tell the lady I wanted to pay for 5 as DD already ate one.
She says to me, "I can't believe you let her eat that in the store. I don't think that's allowed." I said, "Please just scan another. If you don't want to I can take my shopping to another store."
So girl snaps her gum and is all whatever about it rolling her eyes (literally).
I had tears in my eyes. Dumb I know, but it's been a long week in this house. It isn't what I needed.
A manager overheard the conversation, comes over, asks me what happened and pulls her off the register. Manager apologizes profusely, tells me I'm right, I did nothing wrong, she has 3 kids totally gets it, and people do it everyday and the corporation is fine with it. He explains the whole story to the head manager, who apologizes as well.
I leave after that because really what was anyone supposed to do and my kids were over the whole situation by this point. Manager tells me I can write it up the situation and email it to them.
So do I let it go? Ask for something more? Vent here and be done? At this point I'm like, "I could have just left the store and not paid for it, if she'd have preferred that."
Ha. I also think this is the first time a GBCN issue (letting kids eat in the store) has crossed my real life. My usual store is all about it and actually hand out snacks to the kids.
I would just let it go. The manger dealt with it, apologized and was very nice. Writing a letter isn't bad if you feel like rehashing it, but I would rather just move on, personally.
Are the nectarines priced individually or by weight?
This doesn't really matter. The manager said that it was fine and that the corp. is fine with it. At most, the company would lose out on a few pennies if the child had eaten a larger nectarine than what was rung up by weight. They might even come out ahead.
I think you got an apology from the managers and that should be enough. I would let it go since I'm not sure what else you would want from them.
Yeah. This where I am. Like writing a letter is just going to cut into my wine time later.
I think it was just the girls attitude that got me. It was bad. The manager also said she's been there a week and this was her 3rd infraction. So hard lessons in the firing dept. I guess?
Post by sporklemotion on Jul 25, 2014 11:17:38 GMT -5
I would let it go. She was rude, and wrong, but if the nectarines are priced by weight, she may not have known what to do and reacted poorly as a result. If the manager is aware, I am not sure what else you are looking for-- I don't think she should get fired for this (though I wasn't there), and you Aren't really out anything. If the sales clerk generally has a bad attitude, it will catch up to her sooner or later; if she doesn't, this complaint probably won't matter. I am a little surprised that she acted like what you did was so outrageous, given that I see people doing it all of the time. I know it's controversial around here, but it's not like you let her knock over the nectarine display or eat half and put the other half back or something.
edit: I saw after posting that they are priced individually, so I take back what I said in the first paragraph about her being unsure what to do. Sounds like she will probably not last long anyway.
Individually, they were like 3 for $3.00 or something. I can't remember the exact price.
And even if they were priced by weight, I still don't think it was the cashiers place to b*tch at me about it. That's why I'm uspet.
Since they were priced individually I think what you did was fine but you should let it go now. You got what you needed the manager said you were right, what more would you like to see happen?
If they had been priced by weight she would have well within her duties to tell you that what you did was wrong- you can't price something by weight that has been eaten.
See I agree and don't let DD eat stuff that's weight priced. And if the cashier would have politely said something, I'd have been cool with it. It was however all out yelling, sassy. It was weird for a grown adult at a job and that's why I was upset. It wasn't a "please for next time, remember we can not scan things already eaten by weight."
Teenagers these days. My only solace is that she has 3 kids of her own someday and karma comes around.
I would let it go. She was rude, and wrong, but if the nectarines are priced by weight, she may not have known what to do and reacted poorly as a result. If the manager is aware, I am not sure what else you are looking for-- I don't think she should get fired for this (though I wasn't there), and you Aren't really out anything. If the sales clerk generally has a bad attitude, it will catch up to her sooner or later; if she doesn't, this complaint probably won't matter. I am a little surprised that she acted like what you did was so outrageous, given that I see people doing it all of the time. I know it's controversial around here, but it's not like you let her knock over the nectarine display or eat half and put the other half back or something.
edit: I saw after posting that they are priced individually, so I take back what I said in the first paragraph about her being unsure what to do. Sounds like she will probably not last long anyway.
She apparently does have a history as a cashier. The manager said something about "I'm glad you told me. This is her 3rd infraction and she'll be dealt with."
I wasn't demanding she get fired, nor was I expecting her to after her first offense. I just gathered there was more to her story.
Since they were priced individually I think what you did was fine but you should let it go now. You got what you needed the manager said you were right, what more would you like to see happen?
If they had been priced by weight she would have well within her duties to tell you that what you did was wrong- you can't price something by weight that has been eaten.
See I agree and don't let DD eat stuff that's weight priced. And if the cashier would have politely said something, I'd have been cool with it. It was however all out yelling, sassy. It was weird for a grown adult at a job and that's why I was upset. It wasn't a "please for next time, remember we can not scan things already eaten by weight."
Teenagers these days. My only solace is that she has 3 kids of her own someday and karma comes around.
Well, if she's still working there next time you go (doubtful), just drop your kids off at her register so she can deal with any of their demands or meltdowns while you shop-- karma accomplished.
How old was the cashier? An 18 year old might not comprehend the insanity that is juggling multiple hungry kids while doing errands. Heck even someone older but with no kids might not comprehend it.
(Selfish pre-kids me might have been in the judgey second group )
WWID? Well first of all I wouldn't shop at Wal-Mart. BOOM.
I KID. I had to go there last month after my DNe broke his leg because it's the only place I could think of that would have a kid-sized bean bag chair, and it was near my sister's house. And they ended up having tray table for kids! Holla.
At this point, it really was resolved, right? I mean she's prob well on her way to getting herself fired. I'd move on.
DS has yet to lose it over food while IN the grocery store, but youbetcherass I'd rip open his GOLDFEESH if he wanted it and we were trying to GTFO of the store. I fully understand HANGRY as I have hypoglycemia. You gotta eat or you gotta kill someone. It's usually the better choice.
Ps if it makes you feel better, I got into it with a cashier at Target a few months ago. We were buying raisins and I had opened the cellophane (but left it intact!) on the 6-pack to let DD eat one. I told the cashier "hey, we opened the raisins, I have the extra box here." She then tried to charge me 1.14 per tiny box because "they all have a bar code on them". Ok, really? Who would pay $8 for 6 small boxes of raisins? Why do they wrap them in cellophane if they are individually priced?
She finally only charged me for one, but she gave me the world's biggest side eye, like I was part of a dried fruit theft ring.
I think you got an apology from the managers and that should be enough. I would let it go since I'm not sure what else you would want from them.
Yeah. This where I am. Like writing a letter is just going to cut into my wine time later.
I think it was just the girls attitude that got me. It was bad. The manager also said she's been there a week and this was her 3rd infraction. So hard lessons in the firing dept. I guess?
If she's a problem employee and has only been there a week he might want you to write a letter to make it easier to fire her. I'm not saying you should, but an official customer complaint could make it easier for him to get rid of her if that's his end goal.
I'd write the email, thanking the manager, and also documenting the situation. I have a feeling he said something about sending an email because it's something more tangible to put in a personnel file.
Are the nectarines priced individually or by weight?
This doesn't really matter. The manager said that it was fine and that the corp. is fine with it. At most, the company would lose out on a few pennies if the child had eaten a larger nectarine than what was rung up by weight. They might even come out ahead.
I can understand why the cashier would be frustrated if they are done by weight. That would make the transaction more complicated. You can not easily just add another one. You would need to weigh one, double it and then weigh the rest. I would not be surprised if they keep track of how long it takes her to process a transaction.
If it is by count and not weight, that it really should not have been an issue. I can she how she might not know if that was allowed, but it seems that issue has already been addressed.
Post by barefootcontessa on Jul 25, 2014 12:09:22 GMT -5
I am sorry you had a rough start to the day. I do not let my kids eat stuff before we pay for it, but I do not think that the clerk should react that way. She was rude and if she was uncertain about what to do she could have politely called for a manager who would have told her that this is okay. It sounds to me like the manager handled it; I am not sure what else can be done.
The manager also said she's been there a week and this was her 3rd infraction. So hard lessons in the firing dept. I guess?
Because of this, I would let it go. My reason for writing would be so that this person could be re-trained or whatever was necessary to keep it from happening again. But it sounds like the manager is on top of it, and this chick is not long for that job, so I would let it go.
Are the nectarines priced individually or by weight?
Individually, they were like 3 for $3.00 or something. I can't remember the exact price.
And even if they were priced by weight, I still don't think it was the cashiers place to b*tch at me about it. That's why I'm uspet.
So... I would let it go. Makes me thankful to live in a smaller town! I had to go to the store a couple of weeks back with C and he started whining exactly one minute into the trip, I grabed and earths best pouch and handed it over to him (hoping to keep him clean, or he would eaten fruit). The chic at the register rang up my empty pouch and laughes and said "been there!".