Look, I don't make a big deal about eating stuff before you pay, but it is technically wrong. Doesn't mean she should have been rude, but the fact that you did something wrong should be taken into account with your "I've been wronged, should I take this all the way" attitude.
Also, I don't think that is mom shaming.
Thanks I see your point. And I'm not usually one to throw out Mom-shaming but I think in this case I was. The girl legit yelled at me because my kids were hungry and crabby and because I gave in and let me kid eat a nectarine all was wrong in her world. That's why I say that.
I never said I was right in the post, but I don't think I was entirely wrong. I mean, wrong would have been not paying for it at all.
I would write the email, not because you need anything more from the situation but because it sounds like the manager asked you to. They might be wanting to fire her and want the letter to put in the file to document her rudeness to customers.
I would write the letter so they have documentation that a customer complained about her behavior and also to thank the manager for how they handled it.
Post by amaristella on Jul 26, 2014 0:45:25 GMT -5
I would write the letter because from a personnel point of view, it sounds like the company needs documentation and it helps them if it comes from someone outside the company. I wouldn't see it as me needing to get revenge but as helping the managers to be able to do their job properly. It really sounds like there's more to the story with that cashier otherwise they wouldn't have made such a big deal of it.
I have totally given my kids a banana and grabbed a similar sized banana to add to the scale when they are weighing the bunch for pricing purposes. The other evening DH have DD2 one of those individual juices with the character head lids and let her drink it before we paid. I was nervous that the self checkout was not going to work because the weight of the product no longer correlated with it barcode. We were ok though. That cashier was wrong 100%
In think there are several things going on here. First, you admit it's been one of those weeks and this may have been what finally made you break. Second, walmart is not known for their impeccable customer service. I've had numerous "conversations" with employees there that left me scratching my head thinking, huh?? (Like the cashier who told me DS looked more like an 8 month old than an 8 week old. Thanks, I had no idea I had an off the charts chunk on my hands!) Third, I can see how sone people view this as wrong and/or she maybe didn't understand how exactly to ring you up.
Anyway- seems like the manager dealt this it in the moment. I'd still shoot off an email to just thank the manager for handling the situation. More of a "thanks for what you did" vs a "your employee has an attitude kind of thing."
I thought mom-shaming is when the judgement comes from another mom. Not when it comes from a possibly teenage cashier that has no clue about hungry kids in the fruit aisle.
The judginess on this topic always baffles me because I do all my shopping at Wegman's. They put out big bins of cookies and apples for kids because 1.) they WANT your business and know that shopping with little kids isn't fun and 2.) it keeps the kids quiet so their noise doesn't harass the childless customers. Win/win. I'm sure it's a drop in the bucket as far as their operating costs go.
I don't really think it is "wrong" for a kid to eat in the store as long as you pay for it. I mean, you eat your food in the restaurant before you pay for it. ;-) As long as you are not attempting theft, I think it is A ok. (I wouldn't do weighed items for that reason). At my store, they never give us a hassle, and I regularly break open a pouch or two at the store. I think it is way more of a distraction/issue for the store if you let a kid have a meltdown because they need a snack.