Yes, it's another house cleaner WWYD.

[Pom]

So, we get home after the house cleaners left following our monthly cleaning today.  I find a broken nick-knack on the table.  A little bear that my sister gave me when I had surgery earlier this year.  Nothing super important, but whatever.  Also, there is a note that says the owner wants to reimburse me for it.  

I throw it in the trash, but go to get my Tervis Tumbler and get ice water.  I left it on the counter next to H's.  His is there, mine is GONE.  We've looked everywhere.  This really pisses me off. I send a text about it, but have not had a response. 

Then I find dust on the coffee table (it's glass and wood).  This is not unusual, but today, it just seems to add to the mounting feeling of dissatisfaction.

We've had these cleaners for 2 years.  I find things not done (to suit me) but rarely complain. IMO, they go way too fast.  I've worked with housekeeping staff in hotels, so I am probably overly critical.  I try to dial that down a notch.  I have mentioned things in the past and they get addressed for a while and then it seems to slip again.   

How would you react?  H and I are discussing this and I am curious what your conversation would be when you talk with the owner.  

[tripleshot]

I would get reimbursed for the bear and the Tervis and find new cleaners. If it were just 1-2 things, I might let it slide, but it sounds like there's a lot of constant issues. Cut your losses.

[Deleted]

Get the reimbursement, get a recommendation on a new company from a friend, move on from them.

[Pom]

Aug 21, 2014 17:34:41 GMT -5 tripleshot said:

I would get reimbursed for the bear and the Tervis and find new cleaners. If it were just 1-2 things, I might let it slide, but it sounds like there's a lot of constant issues. Cut your losses.

That's kind of how we've decided to proceed.  I am not happy and I still haven't heard back after I texted the company.

[Pom]

She texted back and was all, "well I don't remember seeing it". I just got up and walked in the master bath and found it sitting on the seat in the master shower. This doesn't really make me feel better.

[tripleshot]

They used your drinking cup to clean the shower?! I'd let them go and tell them all the reasons why.

[Pom]

Aug 21, 2014 18:10:02 GMT -5 tripleshot said:

They used your drinking cup to clean the shower?! I'd let them go and tell them all the reasons why.

Yeah, gross.  I am looking for a new cleaning service at this very moment.  

[UnderProtest]

Aug 21, 2014 18:10:02 GMT -5 tripleshot said:

They used your drinking cup to clean the shower?! I'd let them go and tell them all the reasons why.

Yeah, this is gross. Definitely a good idea to find new cleaners. 

[Pom]

I know I left the glass in the kitchen. I mentioned it twice when I texted her that I knew exactly where it was. It was the last thing I did before I left. Took some meds, set the glass next to the sink, near his and Mr. Pom picked me up for lunch and an outing.

She/owner just sent me this gem...

"no problem, that has happened to me so many times "

I sent back:

"To be clear, I didn't leave it there." Now I am really fucking mad. Don't be all breezy and call me fucking crazy.

[Deleted]

I specifically remember placing my keys in my purse. Turns out they were actually on the kitchen table.

So it's possible you did leave it there.

However, it sounds like you're looking for an excuse to let them go. If you're unhappy with the service admit it and move on.

Seriously. It's not that hard + big of a deal.

[Pom]

Aug 21, 2014 18:29:02 GMT -5 @blissoff said:

I specifically remember placing my keys in my purse. Turns out they were actually on the kitchen table.

So it's possible you did leave it there.

However, it sounds like you're looking for an excuse to let them go. If you're unhappy with the service admit it and move on.

Seriously. It's not that hard + big of a deal.

I know I did not leave the glass in the shower.  

And really, after all the ridiculous shit you've posted, you are suggesting I get a grip?  

[Deleted]

Aug 21, 2014 18:29:02 GMT -5 @blissoff said:

I specifically remember placing my keys in my purse. Turns out they were actually on the kitchen table.

So it's possible you did leave it there.

However, it sounds like you're looking for an excuse to let them go. If you're unhappy with the service admit it and move on.

Seriously. It's not that hard + big of a deal.

lmao. It's a drinking glass in the shower, not keys in an obvious place where keys might go.

[Deleted]

No, I'm just suggesting that you are clearly unhappy with them so just end it. If it was a work vendor would you have been wishy washy about it?

[Deleted]

Not surprised. My old cleaners put my kids bath toys in the bathroom garbage can while they cleaned the tub. I only found this out because once they forgot to take them out and put back in the tub. Gross.

[Pom]

Aug 21, 2014 18:39:23 GMT -5 @gingerbb said:

Not surprised. My old cleaners put my kids bath toys in the bathroom garbage can while they cleaned the tub. I only found this out because once they forgot to take them out and put back in the tub. Gross.

Oh that sucks, because most kid bath time toys from my child care experiences go right in their mouth.  Ewwwww.

[hulley]

Aug 21, 2014 18:43:44 GMT -5 @bluesky said:

I don't think I could ever get a housecleaner after reading the stories here

I feel like I could BE a housecleaner from what I read here. All I'd have to do is not screw up/slack off/steal things and I'd be set! I'd have customers lining up. 

OP: I think it's time to let them go. Any one of these things you list is forgivable, but together it shows they don't value your business or their reputation nearly as much as they should. There are plenty of fish in the cleaning sea!

[bugandbibs]

Aug 21, 2014 18:43:44 GMT -5 @bluesky said:

I don't think I could ever get a housecleaner after reading the stories here

I love having a cleaner and have never had any issues. I think a big part of that is because someone is always home when they clean.

[crashgizmo]

Aug 22, 2014 0:05:48 GMT -5 bugandbibs said:

Aug 21, 2014 18:43:44 GMT -5 @bluesky said:

I don't think I could ever get a housecleaner after reading the stories here

I love having a cleaner and have never had any issues. I think a big part of that is because someone is always home when they clean.

I take this one step further- I am actually usually not there when they come, but they never know if I will be or not. I WFH but travel and have often showed up 1/2 way through the service or been there at the beginning and left. Sometimes she'll text me that she's running 15 mins late and I'll say "oh, no problem, I'm on my way home." I keep her guessing (not on purpose but I think it helps with consistency.) 

[VillainV]

Time for new cleaners. In my experience, once they start to cut corners on things like dusting thoroughly or moving furniture to vacuum you will rarely get them back up to their previous standard. I've seen this too many times -- they start out great, then slowly over time stuff just doesn't get as clean. Missing and misplaced items would definitely end it for me.

[AAM2012]

If I ever get a house cleaner I think I'll have to set up security cams after reading what others have had happen to them.