Does Trader Joe's always have awesome customer service??

[Lilac]

I bought some stuff at TJ's this afternoon and while I was putting the groceries away, I noticed they double charged me for two items. The cashier meant to ring it up as Qty X each (multiples of the same item), but accidentally charged it as a single item plus the multiple quantity amount on two of them.

Anyways, I just called the local TJ's and the conversation went like this:
Me: "Hi, I was shopping at your store earlier today and I was accidentally charged twice for two items. Is there a way to modify the credit card charge to correct it?"
TJ's: "Oh no! I'm so sorry. We can't modify your charge, but next time you are in the store, let us know and we'll correct it."
Me: "It probably won't be for a few weeks."
TJ's: "Not a problem! You don't even need to bring a receipt. Just tell us what happened and we'll make it right."

This is so refreshing after dealing with terrible return policies at most other stores It does make me wonder how many people take advantage and make up completely random crap knowing that TJs will give them free stuff. I'm saving my receipt and will bring it in anyways, lol.

[dexteroni]

Yes, their service is wonderful. I haven't had this exact experience, but two times the cashier has forgotten to ring an item until I had already paid, so they just gave it to me for free.

Whole Foods is also this good about returns.

[tacom]

we almost exclusively shop there and I've never met an unfriendly employee.

[msmerymac]

Yup, they're amazing. I think they also pay better than many retail jobs, which tends to attract better employees (and allow them to be pickier about who they hire).

[bryantpark]

Yes

[whitemerlot]

Yes. They are always awesome.

[cgpm]

Our friend works there and he is always singing their praises. I've always had good experiences and as a company, I'm impressed by their customer service and how well they treat their employees.

[thejen626]

The same thing happened to me at Costco. I told my cashier that I had bought some spoiled asparagus and he had customer service come over and bring me $8

[dexteroni]

Sept 14, 2014 19:00:57 GMT -5 cgpm said:

Our friend works there and he is always singing their praises. I've always had good experiences and as a company, I'm impressed by their customer service and how well they treat their employees.

TJ employees are great. WF employees are always friendly, but TJ employees seem happy just to be there. Whatever they're doing, more companies should do that.

[gatsby]

I love shopping at Trader Joes. I have never had an employee pass me without smiling, greeting me, and asking if I need anything - but not in an annoying way. Such a nice contrast to a few places around me where the employees can't even glance up from their iPhones as they're checking you out...

[dexteroni]

Sept 14, 2014 20:37:50 GMT -5 gatsby said:

I love shopping at Trader Joes. I have never had an employee pass me without smiling, greeting me, and asking if I need anything - but not in an annoying way. Such a nice contrast to a few places around me where the employees can't even glance up from their iPhones as they're checking you out...

Yes! It's great. And they're so willing to go find something that isn't on the shelf, make recommendations, etc. One day last week, I saw a worker escorting an older couple around the store who sounded like they were newly on a gluten-free diet.

[MrsE]

Yes.

[rageragerage]

Yep, always stellar.

[starlily]

Yes, they're great. The one in my city opened up in just the last 5-6 years, and I still see a lot of the employees that were there from the very start.

[stephm0188]

Yes. I dropped a jar of maple syrup in the parking lot. Totally my fault. I went in and tried to purchase another. The cashier remembered me and said "Didn't you just buy one of these or am I having deja vu?" I explained what happened and he and said "No charge!"

They're always friendly. I love it.

[sent]

Yes. They never seem bothered when you ask them a question, even if it's not "their department."

They take returns back with no questions asked. I just took back $8 coffee that was too dark for us.

The employees fawn over DD since she was 4 months old.

If only they sold white onions, then my grocery shopping there would be complete.  

[wise_rita]

Can somebody dig up that recent NPR story (or was it PBS NewsHour?) with the economist who said companies like TJ's who don't treat their employees like cheap, replaceable garbage actually make MORE money.

Because ^^ this.

ETA: The 'Good Jobs' alternative.  Fascinating stuff: www.pbs.org/newshour/making-sense/the-high-cost-of-labor-efficiency-and-the-good-jobs-alternative/

[tacokick]

Honestly, I would be annoyed I had to go there again to get my money back.

[raangoli]

I accidentally knocked over two boxes of crackers when reaching for a different box. I was totally going to put them back up, but an employee came over to help me and joked with me. Plus they always have the craziest throw back music playing, and the employees are always singing along. I was even told once that if I called ahead, they'd hold a specific product for me if I was worried about it selling out.

Another time, MH and I were wondering if we'd like a different type of cracker, and the employee opened the box and let us try them out. I totally would have bought the open box, but he handed me a brand new one instead.

They have fantastic customer service.

[msamyfarrahfowler]

I've heard that corporate treats their employees extremely well, so it's not surprising that the staff are always so friendly and helpful.

[aurora]

Sept 15, 2014 1:12:54 GMT -5 wise_rita said:

Can somebody dig up that recent NPR story (or was it PBS NewsHour?) with the economist who said companies like TJ's who don't treat their employees like cheap, replaceable garbage actually make MORE money.

Because ^^ this.

ETA: The 'Good Jobs' alternative.  Fascinating stuff: www.pbs.org/newshour/making-sense/the-high-cost-of-labor-efficiency-and-the-good-jobs-alternative/

That's a good read; thanks for posting.