Clarisonic Charging problems?

[Deleted]

I've had my Mia 2 since this summer and it usually holds charge about a week (I only use it once a day at night). Just recently, it did it's little needs-to-be-charged dance after 2 days so I plugged it back in. It was plugged in about 24 hours and I went to use it last night and it just did its little dance again (where it buzzes and blinks twice and then shuts off) and never charged. I checked the plug and it was indeed pushed all the way in to the outlet.

Anyone had this problem? I'm going to have to contact them, aren't I? I hate contacting companies

[Deleted]

Well, I should Google before I ask you all but you're so much more reliable!
I found this post so I'll try reseating the brush and see if that works :/

[Deleted]

Hmmm... I haven't had it happen since I always charge sans brush, but it makes sense.

Their customer service is awesome... or at least it was before L'oreal bought them.

[fiddles]

Nov 20, 2014 15:18:03 GMT -5 @uwhuskygirl said:

Hmmm... I haven't had it happen since I always charge sans brush, but it makes sense.

Their customer service is awesome... or at least it was before L'oreal bought them.

I charge with the brush on and have no problems.

That said, my charges normally last a month at least.

[larzhope]

I charge with the brush on as well and have had no problems. Also, I agree with fiddles - my charges normally last 3-5 weeks depending on use - I would think if yours are only lasting a week when you use it every other day, that your battery is defective. I typically use it once a day, sometimes less if I need to be super quick in the shower.

[Deleted]

I tried adjusting the brush head and it didn't change. Then I tried attaching the charger AGAIN and THIS time seemed to work, so maybe it didn't attach properly the last two times? I dunno. But the first time it lasted several weeks before needing charging and now it seems to need it at least once a week and I only use it at night so once per day. At least its less than a year old so I'll keep an eye on it and if it keeps up, warranty!!

[Deleted]

Nov 21, 2014 14:00:11 GMT -5 @ksta said:

I tried adjusting the brush head and it didn't change. Then I tried attaching the charger AGAIN and THIS time seemed to work, so maybe it didn't attach properly the last two times? I dunno. But the first time it lasted several weeks before needing charging and now it seems to need it at least once a week and I only use it at night so once per day. At least its less than a year old so I'll keep an eye on it and if it keeps up, warranty!!

Definitely keep an eye on it because my pro and my original mia are 4+ years old and they don't need charging that often and I use the pro every day.

[mkate710]

Nov 20, 2014 18:49:41 GMT -5 fiddles said:

Nov 20, 2014 15:18:03 GMT -5 @uwhuskygirl said:

Hmmm... I haven't had it happen since I always charge sans brush, but it makes sense.

Their customer service is awesome... or at least it was before L'oreal bought them.

I charge with the brush on and have no problems.

That said, my charges normally last a month at least.

Ditto. I would never have even thought to take the brush off to charge it!

[Deleted]

Do you guys just leave your brush on all of the time? Am I the weird one for only having the brush on while I'm actively using it?

[mkate710]

Nov 23, 2014 12:24:53 GMT -5 @uwhuskygirl said:

Do you guys just leave your brush on all of the time? Am I the weird one for only having the brush on while I'm actively using it?

Yep, I leave the brush head on till it's due to be changed out. Is that not right?

[Deleted]

Nov 23, 2014 13:37:20 GMT -5 mkate710 said:

Nov 23, 2014 12:24:53 GMT -5 @uwhuskygirl said:

Do you guys just leave your brush on all of the time? Am I the weird one for only having the brush on while I'm actively using it?

Yep, I leave the brush head on till it's due to be changed out. Is that not right?

Lol. I have no clue what's right. Apparently I'm the odd one out that takes the brush off every day.

#themoreyouknow

[Deleted]

I take it off periodically to make sure that it dries thoroughly behind the head. I started out taking off every day but then got lazy as I was barely able to wash my face I do always kind of squash it against a towel first before putting the cap on though. Otherwise, it just wouldn't dry out properly.