I can't complain, right?

[amberlyrose]

Before we left OOT on Thursday, I had a housecleaning service come over so I could come home from our trip to a clean house.

I had to be at work, so DH let the cleaner in and came home after to grab our luggage. He told her everything looked great and she left.

I just got home on my lunch break and the floors weren't done. At all. I don't think she mopped and I know she didn't vacuum because I can see the dog hair on the carpet. There is dog hair under the couch and the kitchen table, too. 

I can't complain to the company since DH told her it looked good, right?

ETA: I went straight from the airport to work this morning, so I didn't see the house until now.

[sugarbear]

Did you pay her to do the floors? I mean, do you pay by job or by hour?

[amberlyrose]

Nov 24, 2014 14:59:49 GMT -5 sugarbear said:

Did you pay her to do the floors? I mean, do you pay by job or by hour?

2.5 hours for a small 1 bedroom condo.

[dottyblue]

Yes you can complain. I don't know why you wouldn't (?)

ETA: I'm slow.  I just realized your DH told her it was ok.  I would definitely still complain.  Just tell them that your DH didn't notice the floors hadn't been done and wouldn't have given her the OK if he had realized it at the time.

[thinkofthesoldiers]

WTF was she doing for 2.5 hours if she didn't do the floors?

[jennistarr1]

I think you can complain

[amberlyrose]

Nov 24, 2014 15:04:03 GMT -5 mofongo said:

Were the animals in your house while you were OOT?

No, they were at daycare. 

[amberlyrose]

Nov 24, 2014 15:04:37 GMT -5 thinkofthesoldiers said:

WTF was she doing for 2.5 hours if she didn't do the floors?

I have no effing clue. 
Well, I know she wiped down the fridge. 

[janegold]

I'd complain. She shouldn't have left without doing the floors unless you or your H specifically said, "we do not want you to clean the floors or vacuum."

[sugarbear]

Nov 24, 2014 15:01:31 GMT -5 amberlyrose said:

Nov 24, 2014 14:59:49 GMT -5 sugarbear said:

Did you pay her to do the floors? I mean, do you pay by job or by hour?

2.5 hours for a small 1 bedroom condo.

I'm being pedantic, I know, but I'm just wondering if it was understood, that she'd do the floors. Sometimes my cleaning lady asks what we want done, and if we want less done, she charges less (duh).

In this case, if the understanding was simply "2.5 hours for a one-bed condo," then yes, I would complain. 

[amberlyrose]

Nov 24, 2014 15:25:03 GMT -5 mekiakoo said:

Did you have the cleaner before? Did she know she was supposed to clean the floors?

No, new person.
I always ask for the same girl but sometimes they send someone else if she's not available.

[Cricket0619]

I would complain.

[Cricket0619]

Nov 24, 2014 15:25:03 GMT -5 mekiakoo said:

Did you have the cleaner before? Did she know she was supposed to clean the floors?

I feel like anyone that cleans houses should know to clean the floors unless the owner tells them not to.

[Gato]

You can ALWAYS complain. I would. Floors are a pretty basic expectation.

[dragonfly08]

I wouldn't call it a complaint necessarily, since your DH did ok the job she did, but there is absolutely no reason why you couldn't/shouldn't call up and say that he didn't notice the floors weren't done when he approved of the job and that in the future that's something you consider part of the routine cleaning and expect to be done (or, alternatively, that it's the reason you won't be using the service any more, if you choose to go that route instead).

[adhdfashion]

Call and ask where you can email a list of the chores you want during the cleaning.

[amberlyrose]

Nov 24, 2014 16:00:15 GMT -5 adhdfashion said:

Call and ask where you can email a list of the chores you want during the cleaning.

I have a section I can put in comments when I book. 
It is usually:
Basics (kitchen, bathroom)
Change Sheets
Vacuum couch if visible dog hair (I try to do this before since I know it does take a good 10-15 minutes)

and this time I put if she had time, to wipe down the fridge.

[amberlyrose]

Nov 24, 2014 15:52:24 GMT -5 Cricket0619 said:

Nov 24, 2014 15:25:03 GMT -5 mekiakoo said:

Did you have the cleaner before? Did she know she was supposed to clean the floors?

I feel like anyone that cleans houses should know to clean the floors unless the owner tells them not to.

I do too. Other than dusting and wiping off counters, I feel like floors are at the top of any house cleaning list.