Vent: Michael Kors Outlet return policy SUCKS!!!

[jchokie79]

I just need to vent for a minute.

I purchased a MK tote for my mom yesterday at a local MK outlet store.  Came home and found a nicer and less expensive MK tote with Macy's F&F event.  Went to return the MK tote today and was told they do not offer refunds!!!

I had to take store credit as there weren't any other options.  So now I've canceled the Macy's order and am now going back to the Outlet in a couple of weeks to repurchase the damn tote.  I'm so annoyed I don't even want to give them my business (technically I already have).

Has anyone experience this with MK stores?  I called their CS and was basically told I was lucky I even got a store credit as sometimes they don't even offer that if an item is on sale.

I'm just shocked at their return policy considering they're a major designer retailer.  And I've never came across this b/c I've always purchased through Nordstrom.  

Even F21 tells you sale items are final and their products are a hell lot cheaper.

That was an expensive lesson to learn and the last MK product I'll ever purchase!  Vent over.  Thanks for reading!

[thejen626]

Was it printed on the receipt? I'd be raising hell, personally. If they have a strict policy, they need to let their customers know.

I wonder if you could cancel the charge on your credit card...?

[jchokie79]

thejen626, I could kiss you right now! I just called AMEX and they removed the charge, no questions asked. I LOVE AMEX and YOU!!! LOL.

[thejen626]

Dec 7, 2014 21:09:26 GMT -5 jchokie79 said:

thejen626, I could kiss you right now! I just called AMEX and they removed the charge, no questions asked. I LOVE AMEX and YOU!!! LOL.

Yay!!!!! so happy for you. SUCK IT, MICHAEL KORS!
Outlets have all kinds of stupid rules and they generally don't give a fuck about customer service. They know that people will still shop there and one customer isn't worth keeping happy. It's why I rarely shop outlets anymore.

[joyhart02]

I purchased a wallet over the summer and the sales person did mention that policy and I only had 30 days to exchange it for something else.

[FormerCityGirl]

I've had a similar experience. I was looking at a cross body bag and the SA at MK mentioned that I had 30 days for a return to decide, but not that it was store credit only. I decided against the bag since I didn't need it until after Thanksgiving. It was small and over a hundred at that time. I figured there would be a better sale and waited. I eventually got it for $65 and when I bought it I asked spefically about refunds. That's when I learned about their stupid store credit or exchange only policy. I have a feeling it's why their outlet stores are usually pretty empty.

[hz80408]

Good call! I'm glad to found a solution!!

[bimbi284]

I think MK sucks in general, lol. Glad you figured it out!

[cyz5]

Hi all - stumbled upon this post a little late but am in same situation: bought a bag at the outlet only to find a nicer, equally priced tote from Macy's sale (ended today). Am planning on returning the outlet bag tomorrow but know they will only offer exchange or store credit - was wondering what you said to American Express and where/when you made the call because I am hoping to give it a shot with VISA tomorrow. Do I make the call while in the outlet store and have them talk to a representative? What do you say to have them cancel the transaction? Any insight would really really help! Thanks so much!