Return shipping –Lesson Learned

[busybodyk]

I just paid $34 to return two pairs of boots to sellers that sold them on Amazon.com It was the cheapest shopping method! Next time I will read all the details before I hit the purchase button. Lesson learned

PS- I finally got my Old Navy swing dress and it looks awful on me

[mrsguz]

Yikes! I would have just sold them!

My swing dress should come in today, and I have a feeling it wil look awful on me as well. Boo.

[treedimensional]

OMG I am right there with you on the outrageous shipping. I don't know why it is so much higher for ME than it is for retailers. If I pay about $10 in shipping when I buy from an online retailer, then turn around and ship that same item to someone else, suddenly shipping COSTS 3X as much!!! Same box, same weight, same shipping company. Drives me batty!

[polarbearfans]

I just paid $15 to return a product that was advertised as being bigger than they were because the company would not send me a return label. I asked numerous times, they have updated their listing to reflect the correct size, but they said they have no way to do a return label. Now that it's done, and I had to call anyway because they shorted me money on the return, when I also asked for my return shipping to be refunded, I was told they would have sent me a return label and cannot refund shipping.... My reply was I have numerous emails with me asking for a return label and being told it's not possible, them admitting that their listing was inaccurate, pictures of the listing change, and that i did not just change my mind. The person said she would check with her supervisor and get back to me. That was yesterday. I sense I will have to call again.

[narockshard]

Ugh! I almost had to end up doing this because I also didn't read the fine print (free return shipping if buying from Amazon, but not a 3rd party seller), but thankfully I complained since the box was all beat up and the boots didn't appear to be in new condition so they covered it for me. Lesson learned though!

[Deleted]

Ugh. I just did that with the children's place. I didn't realize what I bought was online only and couldn't be returned in store.

[busybodyk]

Dec 17, 2014 10:43:30 GMT -5 @ffbride0813 said:

Ugh. I just did that with the children's place. I didn't realize what I bought was online only and couldn't be returned in store.

I wouldn't guess that either. That sucks! I thought stores were safer. *sigh*

[busybodyk]

Dec 17, 2014 9:44:00 GMT -5 polarbearfans said:

I just paid $15 to return a product that was advertised as being bigger than they were because the company would not send me a return label. I asked numerous times, they have updated their listing to reflect the correct size, but they said they have no way to do a return label. Now that it's done, and I had to call anyway because they shorted me money on the return, when I also asked for my return shipping to be refunded, I was told they would have sent me a return label and cannot refund shipping.... My reply was I have numerous emails with me asking for a return label and being told it's not possible, them admitting that their listing was inaccurate, pictures of the listing change, and that i did not just change my mind. The person said she would check with her supervisor and get back to me. That was yesterday. I sense I will have to call again.

Yeah, you're not getting a call back. I wouldn't have gotten off the phone until I spoke to the supervisor.

[hz80408]

Dec 17, 2014 10:29:48 GMT -5 narockshard said:

Ugh! I almost had to end up doing this because I also didn't read the fine print (free return shipping if buying from Amazon, but not a 3rd party seller), but thankfully I complained since the box was all beat up and the boots didn't appear to be in new condition so they covered it for me. Lesson learned though!

Wait, Amazon does do free return shipping if purchased from them? I thought I had to pay. I have two items I need to return but didn't want to pay the blue of the items in return shipping costs

[busybodyk]

Dec 17, 2014 11:10:40 GMT -5 hz80408 said:

Dec 17, 2014 10:29:48 GMT -5 narockshard said:

Ugh! I almost had to end up doing this because I also didn't read the fine print (free return shipping if buying from Amazon, but not a 3rd party seller), but thankfully I complained since the box was all beat up and the boots didn't appear to be in new condition so they covered it for me. Lesson learned though!

Wait, Amazon does do free return shipping if purchased from them? I thought I had to pay. I have two items I need to return but didn't want to pay the blue of the items in return shipping costs

It depends. Go in your account to start the return process. Sometimes they will give you a free return label.

[msturtle143]

Dec 17, 2014 7:39:58 GMT -5 busybodyk said:

I just paid $34 to return two pairs of boots to sellers that sold them on Amazon.com It was the cheapest shopping method! Next time I will read all the details before I hit the purchase button. Lesson learned

PS- I finally got my Old Navy swing dress and it looks awful on me

oh no! I'm pretty good at making sure shipping both ways is free....except when I make at mistake in shoping at 6pm.com......again! 

[treedimensional]

Dec 17, 2014 9:44:00 GMT -5 polarbearfans said:

I just paid $15 to return a product that was advertised as being bigger than they were because the company would not send me a return label. I asked numerous times, they have updated their listing to reflect the correct size, but they said they have no way to do a return label. Now that it's done, and I had to call anyway because they shorted me money on the return, when I also asked for my return shipping to be refunded, I was told they would have sent me a return label and cannot refund shipping.... My reply was I have numerous emails with me asking for a return label and being told it's not possible, them admitting that their listing was inaccurate, pictures of the listing change, and that i did not just change my mind. The person said she would check with her supervisor and get back to me. That was yesterday. I sense I will have to call again.

Please tell us te name of this shitty company so none of us buy there.

[polarbearfans]

I plan on calling back, and will escalate the situation until I get my refund. The website was Christmas Vacation Collectables, which is the Christmas Story House Museum in Cleveland website. I ordered some Moose mugs (national lampoons Christmas vacation) for a party and planned on using them as fun holiday glasses for years. Website said they hold about 6 oz. Filled to the top they held 4 oz. plus many of the mugs had defects.

I was so bummed. I have been asking for these for 3 years now and my husband bought them as a Christmas gift for me. I was so disappointed. I would have exchanged the damage mugs if they could actually hold a drink. The size made them not practical to hold a beverage.

The whole experience has been a turn off.

[joyhart02]

Dec 17, 2014 12:24:28 GMT -5 polarbearfans said:

I plan on calling back, and will escalate the situation until I get my refund. The website was Christmas Vacation Collectables, which is the Christmas Story House Museum in Cleveland website. I ordered some Moose mugs (national lampoons Christmas vacation) for a party and planned on using them as fun holiday glasses for years. Website said they hold about 6 oz. Filled to the top they held 4 oz. plus many of the mugs had defects.

I was so bummed. I have been asking for these for 3 years now and my husband bought them as a Christmas gift for me. I was so disappointed. I would have exchanged the damage mugs if they could actually hold a drink. The size made them not practical to hold a beverage.

The whole experience has been a turn off.

My h said he saw some on groupon. 

[narockshard]

Dec 17, 2014 11:10:40 GMT -5 hz80408 said:

Dec 17, 2014 10:29:48 GMT -5 narockshard said:

Ugh! I almost had to end up doing this because I also didn't read the fine print (free return shipping if buying from Amazon, but not a 3rd party seller), but thankfully I complained since the box was all beat up and the boots didn't appear to be in new condition so they covered it for me. Lesson learned though!

Wait, Amazon does do free return shipping if purchased from them? I thought I had to pay. I have two items I need to return but didn't want to pay the blue of the items in return shipping costs

I think they usually do for shoes, and maybe clothes?