Totally disappointed in my Pottery Barn rug

[sunshineandpinot]

I knew better. I'm not a PB fan but this has been the only rug I have found that goes with my bedding. I really stalled on ordering it but ended up getting it for ~$800 including shipping. Fairly decent "deal." Except it's crap.  I've had it about a month and it's already coming unglued in several places... or something. Any clue how PB's customer service is? I guess I'll be calling them Monday. 

www.potterybarn.com/products/kailee-printed-rug/?pkey=call-rugs&

ETA- can't believe I forgot about this. They also charged me twice for the rug. The rug was $805. The charged my CC $805 on 1/12/15. Then they credited me $778.53 on 1/15/15.  Then they charged me $805 the day the rug shipped, 1/26/15. :/ Good reminder, always check your CC statements!!

[incognitotoday]

How frustrating. That's why I'm hesitant to buy a rug online. I hope PB CS will help you out and either give you back a refund or some kind of credit in general.

[mrsemilys]

I'm so sorry but I wouldn't give up until you get your money back. That is terrible!

Hope you can get your money back and find something you love!

[pumpkin]

I hope you are able to remedy this with PB without too much trouble.

I'm hoping this is a fluke, which is unfortunate for you ; I have a couple of friends with PB rugs and they've held up wonderfully with kids and pets.

[alf17]

I have had good luck returning purchases from PB....even a personalized baby quilt, however they did spell Brooke wrong they spelled it Booke.LOL

[sunshineandpinot]

This is my bedding, from RH. So yes, it looks like I'm taking rug suggestions!!

www.restorationhardware.com/catalog/product/product.jsp?productId=prod520013&categoryId=cat1860011

[sunshineandpinot]

Mar 1, 2015 9:35:20 GMT -5 @juno said:

Ok, so guidance? Size, max price, existing accent colors? What color is the bedding in person? I'm having trouble deciding on my screen.

Whoops, okay, 8x10. Colors are very neutral grays with a hint of blues. 

I really don't want to spend that much. I was fine with the $800 range. 

[sunshineandpinot]

I think more monochromatic....

btw- do I need a rug pad? The rug is super heavy and held in place by the bed. Or does a rug pad also protect my floor?

[sunshineandpinot]

haha! @juno, you're super helpful! I'd buy you a drink! Nope, I like the first one you posted quite a bit.

[emoflamingo]

@juno, that's probably my least favorite part of decorating lol. I've been looking for either the perfect peacock teal or purple rug for awhile (since the Shades of Light one was a fail) and I can't find anything that I like that isn't insanely expensive in the size I need (big, I think I had an 8x10 before and it was a little small for the space but I can't remember what size it was).

[emoflamingo]

Mar 1, 2015 13:40:16 GMT -5 @juno said:

Mar 1, 2015 13:15:31 GMT -5 emoflamingo said:

@juno, that's probably my least favorite part of decorating lol. I've been looking for either the perfect peacock teal or purple rug for awhile (since the Shades of Light one was a fail) and I can't find anything that I like that isn't insanely expensive in the size I need (big, I think I had an 8x10 before and it was a little small for the space but I can't remember what size it was).

yeah, which is why I figured out that rugs will be a big-budget item in my decor.  If you want something outside the standard chevron/trellis/flower patterns or in a rare color, it gets pricey.  And I'm not paying tons of money for shitty construction, so I finally just bit the bullet and planned for it.

Teal and purple just aren't common rug colors, are they?  I almost never see that online or in stores.

Nope! Which is why I have issues. I can find purple trellis, but I'm not entirely sold on it. And I am almost over chevron pattern, so no way am I spending money on a rug in that pattern.

Meanwhile, my floors. 

[emoflamingo]

That first one is perfect FormerlyRR! I need to send that link to H now lol.

[downtoearth]

Feb 28, 2015 17:41:56 GMT -5 sunshineandpinot said:

I knew better. I'm not a PB fan but this has been the only rug I have found that goes with my bedding. I really stalled on ordering it but ended up getting it for ~$800 including shipping. Fairly decent "deal." Except it's crap.  I've had it about a month and it's already coming unglued in several places... or something. Any clue how PB's customer service is? I guess I'll be calling them Monday. 

www.potterybarn.com/products/kailee-printed-rug/?pkey=call-rugs&

ETA- can't believe I forgot about this. They also charged me twice for the rug. The rug was $805. The charged my CC $805 on 1/12/15. Then they credited me $778.53 on 1/15/15.  Then they charged me $805 the day the rug shipped, 1/26/15. :/ Good reminder, always check your CC statements!!

Do you have a dyson? It looks like the damage that a dyson did to some rugs that my ILs had.

[cosmowife]

Feb 28, 2015 18:13:44 GMT -5 @juno said:

One MMer was able to return a PB rug because of shedding. I think something like that is a larger defect and I would think they'd be even more likely to refund you. Not sure if the MMer had to pay return shipping.

What about this: www.overstock.com/Home-Garden/Safavieh-Hand-Knotted-Stone-Wash-Silver-Wool-Cotton-Rug-8-x-10/9156515/product.html?refccid=PVZ6TAWDV5VYQTKAQ6HTQPCIRA&searchidx=35 (better construction, cheaper)

I think you could also go with some color (the bedding looks gray/silver?). That PB rug is almost too much of a continuation of your bedding. You could go with a bolder pattern or coordinating color. Do you have any accent colors in there already?

I also was able to return a crappy rug to PB.  I think it was a jute rug, and little loops started popping loose almost immediately.  They returned it on their dime.  

[cosmowife]

I also wanted to recommend rugsusa.com. I've purchased 4 rugs from them and they have always been great. They have super sales, so you can usually find something that is pretty inexpensive.

[sunshineandpinot]

Mar 2, 2015 14:17:21 GMT -5 downtoearth said:

Feb 28, 2015 17:41:56 GMT -5 sunshineandpinot said:

I knew better. I'm not a PB fan but this has been the only rug I have found that goes with my bedding. I really stalled on ordering it but ended up getting it for ~$800 including shipping. Fairly decent "deal." Except it's crap.  I've had it about a month and it's already coming unglued in several places... or something. Any clue how PB's customer service is? I guess I'll be calling them Monday. 

www.potterybarn.com/products/kailee-printed-rug/?pkey=call-rugs&

ETA- can't believe I forgot about this. They also charged me twice for the rug. The rug was $805. The charged my CC $805 on 1/12/15. Then they credited me $778.53 on 1/15/15.  Then they charged me $805 the day the rug shipped, 1/26/15. :/ Good reminder, always check your CC statements!!

Do you have a dyson? It looks like the damage that a dyson did to some rugs that my ILs had.

I sure do have a Dyson. And a shedding lab :/ I take it I shouldn't use the "carpet" mode. That's no bueno. 

[sunshineandpinot]

Update- PB is sending me a replacement rug once they're back in stock. In May. But if I cannot vacuum this rug with my Dyson I'm not sure I want it at all.