Anyone else have Fitbit problems?

[cheezer]

H had a problem with his Fitbit a few months ago.  They sent him a new one.

Last week, my Fitbit, which was purchased in early January, just stopped working, wouldn't send any info and wouldn't charge even though I'd had no problem before.  I was travelling the next day so I didn't do anything for a week but looked at it again last night and we can't figure out the issue.

I just got a text from H that his Fitbit is broken and is not charging.

Are we just cursed or has anyone else had these problems?  I kind of just want my money back.

[kwynn]

My sister has been through 3 FitBits - all keep breaking for no reason. She just keeps sending them back and they keep sending her new ones! This latest one has lasted the longest, about 8 or so months.

[lindyanne]

Mine wasn't recording my sleep so I had t reset it while it was charging and that fixed the issue. No other problems but they're only two months old at this point.

[marissap]

I'm on my third in 6 months. Thankfully their customer service is good because the product sucks. It just stops with no reason and can't be reset.

[cheezer]

Okay I'm kind of glad to hear others have been having the same problems! I felt like customer service was going to give us a huge WTF and refuse to send us a new one. What I was most annoyed about was I walked about 5 miles a day while it was broken and my steps weren't recorded!

[VillainV]

I've had a few issues before (on a couple of different models) and every time fitbit has sent me a brand new one at no cost to me. Contact customer service and go through their trouble-shooting (usually a hard reset and maybe a firmware update) and it it still doesn't work they should send a new one.

[lmdbww]

My first One wouldn't charge but the new one is fine.

[pumpkin]

Huh, interesting. I had no problems with mine the first year/year and a half. Now my biggest problem is actually wearing it

[insominac]

I'm on my 3rd Fitbit charge. Just call customer service - they'll give you a new one.