It is my last full day working at Cha.se B.ank! AMA

[rikki]

I sent a secure message regarding them screwing up and canceling the wrong card for fraud, which caused me stuck in India without a working card (I left the rest in my hotel room) and needing to take 2 expensive cab rides and to make an international call just to pay a $20 lunch bill. They offered me Ultimate Rewards as an apology but 2 months later I still haven't been credited them. Follow up messages have gone unanswered. This is the first time I've been annoyed with Chase. They're typically great to me. I also love BoA.

[cville]

This is a spectacularly bad idea.

[madringal]

May 28, 2015 11:01:58 GMT -5 underwaterrhymes said:

I had no idea people had this much interest in banking practices.

I think most of the interest has been in the lollipops!

[madringal]

May 28, 2015 11:09:45 GMT -5 cville said:

This is a spectacularly bad idea.

I promise I have not broken any rules. There is nothing in the thread that I couldn't or wouldn't tell a customer.

[cville]

May 28, 2015 11:12:04 GMT -5 madringal said:

May 28, 2015 11:09:45 GMT -5 cville said:

This is a spectacularly bad idea.

I promise I have not broken any rules. There is nothing in the thread that I couldn't or wouldn't tell a customer.

Sure. I just don't think "the rules" is the only and best guidance.

I'm a debbie downer.

[madringal]

May 28, 2015 11:08:43 GMT -5 rikki said:

I sent a secure message regarding them screwing up and canceling the wrong card for fraud, which caused me stuck in India without a working card (I left the rest in my hotel room) and needing to take 2 expensive cab rides and to make an international call just to pay a $20 lunch bill. They offered me Ultimate Rewards as an apology but 2 months later I still haven't been credited them. Follow up messages have gone unanswered. This is the first time I've been annoyed with Chase. They're typically great to me. I also love BoA.

Are you close to a branch?  Go and talk to a personal banker about it.  They can't credit the UR points, but they can call and make sure it is resolved before you leave.

[steph96]

Is an AVP basically just an admin assistant? During my interview at a different bank, the guy tried telling me that a lot of his employees have been promoted into supervisory roles or to be an AVP.
ETA I was interviewing for a financial analyst position.

[madringal]

May 28, 2015 11:17:07 GMT -5 steph96 said:

Is an AVP basically just an admin assistant? During my interview at a different bank, the guy tried telling me that a lot of his employees have been promoted into supervisory roles or to be an AVP.
ETA I was interviewing for a financial analyst position.

I can only answer for our retail bank.  All my bankers are hired in as AVP's.  To be promoted to VP they need to be promtoted to either a manager, business banker, or sales partner.  The VP title itself only give them an extra week of vacation.  The promotion in role is where they would get more money.

My sister works at a large regional competitor and their titles work very differently.

[hulley]

May 28, 2015 10:50:51 GMT -5 madringal said:

We have dum dums at my branch, some branches buy the generics and some do stickers.  I prefer the strawberry lemonade ones.  I throw out handfuls of rootbeer, butterscotch, and creme soda.  No one wants those!

I like the root beer ones!

Also, how come they never want to raise my credit limit? They always say it's due to my usage - I don't use enough credit monthly through them to justify a larger line. Well, if it away larger, I'd do put more transactions through! Lol. I think it is because I pay it off monthly, and that probably isn't the kind of business they want. I just like the points!

[madringal]

May 28, 2015 11:31:48 GMT -5 jenny1980 said:

Chase What Matters is a really annoying slogan. Can you get them to change that before you leave?

Are you leaving because you don't like your job or because you want to be at home? What is your least favorite aspect of your work?

Done!  Our new slogan is now "So you can", which I think is worse.

Both.  As a manager my role demands a lot of hours and although I am compensated very well for them, if has become too hard on my and my family.  I never really wanted to be a manager, but it was the next step up and came with a great pay increase.  I took this job to give us more income in case Dh had to quit his job while he finished his degree. He graduated this month, so it is a great time for me to step down. I am excited to SAH for now, but don't think I can do it forever.  I am hoping for a year or two off and then I will look for something part time.

I do not enjoy managing people.  I am good at it, I just don't like it.  I am really going to miss my team though.  I have put together a little dream team over here!

[sparkythelawyer]

May 28, 2015 9:37:32 GMT -5 madringal said:

May 28, 2015 9:32:49 GMT -5 sparkythelawyer said:

Chase is chapping my ass so hard regarding my mortgage application. I told my dad last night I want to set things aflame. When this is all over, a very strongly worded letter is coming. Sorry they are losing good people like you!

We go in waves - we want mortgages so we hire tons of loan officers and processors and then we don't so we lay them all off.  We are in a "not focused on them" mode currently.  It changes every 2-3 years.  Very frustrating for clients and for branch staff that have to refer their clients to a loan officer.  Our turn over is very very high right now, because it just isn't a focus, so the money isn't there to compensate them for their time.  These people work insanely long hours and have to deal with multiple branches, bankers, and managers expecting different things from them.  And of course that is on top of all their clients, realtors, and title companies that they deal with.  Burn out here is high.

My last refi was the first mortage that I didn't take out here.  And I get no closing costs, it just wasn't worth it.

I am currently in the "Oh wait we told you the wrong thing, and it will screw up your entire mortgage application since our Underwriters don't feel the need to talk to our loan processors or the loan officers or you know, ANYONE, until it is pretty much too damn late to do anything.  So instead let's risk the sale falling through, but we really don't think we should be on the hook to actually FIX any of this" phase.

Aflame.  I want to set them aflame. 

[madringal]

May 28, 2015 11:37:31 GMT -5 hulley said:

May 28, 2015 10:50:51 GMT -5 madringal said:

We have dum dums at my branch, some branches buy the generics and some do stickers.  I prefer the strawberry lemonade ones.  I throw out handfuls of rootbeer, butterscotch, and creme soda.  No one wants those!

I like the root beer ones!

Also, how come they never want to raise my credit limit? They always say it's due to my usage - I don't use enough credit monthly through them to justify a larger line. Well, if it away larger, I'd do put more transactions through! Lol. I think it is because I pay it off monthly, and that probably isn't the kind of business they want. I just like the points!

Wait at least 6 months, and then go in and talk to a banker.  Also if you have old Chase cards you don't use (like a Slate) you can ask them to combine the limits all to your rewards card.

[madringal]

May 28, 2015 11:39:41 GMT -5 TR said:

Were you a teller? Have you ever been held up?

I was a teller for a different bank when I was in college.  In 15 years of banking I have never been robbed.  And I swear on all that is pure and holy if you jinxed me and we are robbed today I will never forgive you!

[panbitch]

Why does it take 3 days to transfer funds to the joint account at another bank electronically?

Why do I have to be on an account to do an ACH?

[madringal]

May 28, 2015 12:00:09 GMT -5 sparkythelawyer said:

May 28, 2015 9:37:32 GMT -5 madringal said:

We go in waves - we want mortgages so we hire tons of loan officers and processors and then we don't so we lay them all off.  We are in a "not focused on them" mode currently.  It changes every 2-3 years.  Very frustrating for clients and for branch staff that have to refer their clients to a loan officer.  Our turn over is very very high right now, because it just isn't a focus, so the money isn't there to compensate them for their time.  These people work insanely long hours and have to deal with multiple branches, bankers, and managers expecting different things from them.  And of course that is on top of all their clients, realtors, and title companies that they deal with.  Burn out here is high.

My last refi was the first mortage that I didn't take out here.  And I get no closing costs, it just wasn't worth it.

I am currently in the "Oh wait we told you the wrong thing, and it will screw up your entire mortgage application since our Underwriters don't feel the need to talk to our loan processors or the loan officers or you know, ANYONE, until it is pretty much too damn late to do anything.  So instead let's risk the sale falling through, but we really don't think we should be on the hook to actually FIX any of this" phase.

Aflame.  I want to set them aflame. 

Yup, that sounds about right.  I am really sorry. Have you reached out to your loan officers manager? The managers contact info should be in the signature of the loan officers email.

[madringal]

May 28, 2015 12:03:10 GMT -5 panbitch said:

Why does it take 3 days to transfer funds to the joint account at another bank electronically?

Why do I have to be on an account to do an ACH?

I really don't know why it takes so long, honestly.  But it seems like that is standard for the industry - not that that makes it any better?

Explain your second question a little more.  And ACH in or out of a Chase account?

[agnes]

Oh good timing. My coworker was just asking me this question about Chase and charge-offs. If they had a charge-off on an account with Chase several years ago (I think she said 5), will Chase let them open a new account with out having to pay to old debt?

[madringal]

May 28, 2015 14:45:59 GMT -5 agnes said:

Oh good timing. My coworker was just asking me this question about Chase and charge-offs. If they had a charge-off on an account with Chase several years ago (I think she said 5), will Chase let them open a new account with out having to pay to old debt?

Most likely, yes.  They should be able to have a banker call the collections department to find out before even applying for the new account.

[agnes]

May 28, 2015 14:48:57 GMT -5 madringal said:

May 28, 2015 14:45:59 GMT -5 agnes said:

Oh good timing. My coworker was just asking me this question about Chase and charge-offs. If they had a charge-off on an account with Chase several years ago (I think she said 5), will Chase let them open a new account with out having to pay to old debt?

Most likely, yes.  They should be able to have a banker call the collections department to find out before even applying for the new account.

This is my own curiosity now... Is it because charge offs get sold and and they no longer own the debt?  Does it matter on the type of account?  Like credit vs checking vs mortgage?  Or they're all pretty much treated the same?  

[madringal]

May 28, 2015 14:53:19 GMT -5 agnes said:

May 28, 2015 14:48:57 GMT -5 madringal said:

Most likely, yes.  They should be able to have a banker call the collections department to find out before even applying for the new account.

This is my own curiosity now... Is it because charge offs get sold and and they no longer own the debt?  Does it matter on the type of account?  Like credit vs checking vs mortgage?  Or they're all pretty much treated the same?  

Some are sold off, some we keep.  But basically it is like your credit, we only hold it against your for so long and then we let it go. I'm sure there is some legal obligation on our part to let it go too.

[agnes]

May 28, 2015 14:57:20 GMT -5 madringal said:

May 28, 2015 14:53:19 GMT -5 agnes said:

This is my own curiosity now... Is it because charge offs get sold and and they no longer own the debt?  Does it matter on the type of account?  Like credit vs checking vs mortgage?  Or they're all pretty much treated the same?  

Some are sold off, some we keep.  But basically it is like your credit, we only hold it against your for so long and then we let it go. I'm sure there is some legal obligation on our part to let it go too.

:Y:

[Deleted]

Ohhh I got one. I got one. How many times have you seen a wire go to the wrong account? And how does one retrieve the money from said wrong account?

This happened on the closing from the sale of our house. The title company accidentally wired $40K to the wrong account. They were telling us they needed to get the money back from the wrong account before they could give us our money. SAY WHAT?!? They gave us the run around for two days before I finally said that I didn't care if it came out of the owner's personal fucking checking account, I was getting my fucking money or else my heel was going up his ass. If any of ya'll have seen my heels from my ootd posts on S&B that can hurt. Ha. I had visions of somebody cashing out their account and closing it really fast.

[madringal]

May 28, 2015 15:20:50 GMT -5 kevin arnold said:

May 28, 2015 12:02:16 GMT -5 madringal said:

I was a teller for a different bank when I was in college.  In 15 years of banking I have never been robbed.  And I swear on all that is pure and holy if you jinxed me and we are robbed today I will never forgive you!

Just fill this bag with all your green lollipops and nobody gets hurt.

I did have a guy one time get so mad at us for our check cashing fee that he dumped all the lollipops in his shirt.  He was going to get his $6 back one way or another.

[madringal]

May 28, 2015 15:15:37 GMT -5 ditzydi said:

Ohhh I got one. I got one. How many times have you seen a wire go to the wrong account? And how does one retrieve the money from said wrong account?

This happened on the closing from the sale of our house. The title company accidentally wired $40K to the wrong account. They were telling us they needed to get the money back from the wrong account before they could give us our money. SAY WHAT?!? They gave us the run around for two days before I finally said that I didn't care if it came out of the owner's personal fucking checking account, I was getting my fucking money or else my heel was going up his ass. If any of ya'll have seen my heels from my ootd posts on S&B that can hurt. Ha. I had visions of somebody cashing out their account and closing it really fast.

Did you post about that? I remember reading it I think.  I have never perosnally seen a wire go to the wrong account. While I am confident that we can get it fixed ASAP, the possible might be a day or two, even if it was our own mistake.

we always have the right of offset or to collect, even our own errors.  So if we accidenlty gave the wrong person 40K, we can take it back without warning to the person that got it ion accident and we can of course overdraw their account, if they have already withdrawn the funds.  If the account was closed, we have the right to reopen it to collect our funds.  And then of course it is up to us to try to collect those funds from that customer.

[panbitch]

May 28, 2015 14:10:04 GMT -5 madringal said:

May 28, 2015 12:03:10 GMT -5 panbitch said:

Why does it take 3 days to transfer funds to the joint account at another bank electronically?

Why do I have to be on an account to do an ACH?

I really don't know why it takes so long, honestly.  But it seems like that is standard for the industry - not that that makes it any better?

Explain your second question a little more.  And ACH in or out of a Chase account?

I was told that I needed to be on the account at the receiving end of the ACH when I wanted to transfer funds out of my account.  I attempted to transfer funds, they called and said they could not do it because I was not on the other (receiving) account, and I would have to do a wire transfer.  I was told they were putting the funds back into my account. Then somehow it went through.  All sorts of weirdness.

[Deleted]

May 28, 2015 16:20:54 GMT -5 madringal said:

May 28, 2015 15:15:37 GMT -5 ditzydi said:

Ohhh I got one. I got one. How many times have you seen a wire go to the wrong account? And how does one retrieve the money from said wrong account?

This happened on the closing from the sale of our house. The title company accidentally wired $40K to the wrong account. They were telling us they needed to get the money back from the wrong account before they could give us our money. SAY WHAT?!? They gave us the run around for two days before I finally said that I didn't care if it came out of the owner's personal fucking checking account, I was getting my fucking money or else my heel was going up his ass. If any of ya'll have seen my heels from my ootd posts on S&B that can hurt. Ha. I had visions of somebody cashing out their account and closing it really fast.

Did you post about that? I remember reading it I think.  I have never perosnally seen a wire go to the wrong account. While I am confident that we can get it fixed ASAP, the possible might be a day or two, even if it was our own mistake.

we always have the right of offset or to collect, even our own errors.  So if we accidenlty gave the wrong person 40K, we can take it back without warning to the person that got it ion accident and we can of course overdraw their account, if they have already withdrawn the funds.  If the account was closed, we have the right to reopen it to collect our funds.  And then of course it is up to us to try to collect those funds from that customer.

Well it wasn't Chase's fault.  We called them to see if they saw any activity on their end of a wire even coming in.  Nada.  It was all on the title company's end.  What pissed us off was it was taking them days to retreive the money.  Not our problem.  Give us the money out of your company's funds and get insurance to cover it.  Not sure if that's how it works but I don't freaking care.  The name of the guy who closed us was on the front of the damn building.  Oh and I guess it's a good thing that DH and I didn't go close his account when an extra $20K magically appeared in his account once he got laid off 12 years ago.  Ha.  

[madringal]

May 28, 2015 16:22:48 GMT -5 panbitch said:

May 28, 2015 14:10:04 GMT -5 madringal said:

I really don't know why it takes so long, honestly.  But it seems like that is standard for the industry - not that that makes it any better?

Explain your second question a little more.  And ACH in or out of a Chase account?

I was told that I needed to be on the account at the receiving end of the ACH when I wanted to transfer funds out of my account.  I attempted to transfer funds, they called and said they could not do it because I was not on the other (receiving) account, and I would have to do a wire transfer.  I was told they were putting the funds back into my account. Then somehow it went through.  All sorts of weirdness.

There is a lot of ACH fraud (like the Turbo Tax stuff that is going on), people stealing identities and ACHing funds to their own accounts (tax, payroll, social security).  Chase is pretty diligent about checking who the intended receipient of an ACH is and if that person is not an owner, it goes back.  Sadly, most ACH fraud I have dealt with is  Social Security, and SSI related - kids stealing their parents benefits or even pensions.  It is also sometimes an attempt to hide assets from collectors or the government.

[4speedy]

May 28, 2015 10:51:49 GMT -5 kellykapowski said:

In contrast to Libellula, I hate Chase. =) A lot. Three years ago we switched to a credit union and I have never been happier with my banking experience in my life. Unless things change, I will never go back to a big bank.

I have accounts at both Chase and a credit union. My chase branch is in the small town where I live and they have a real "small town" feel.  They know me pretty well and bend over backwards to take care of me.  Hell, the banker even came to our house to close a car loan because my DHwas having trouble getting to the bank during banking hours.  They met us at our house at 7pm.

i have had the accountant the credit union since I was 16 and I have to drive into "the city" to get to the closest branch.  They still haven't idea who I am, even though the account is 28 years old.  It has more of a "big bank" feel to it than my small town Chase branch.

[4speedy]

May 28, 2015 11:06:58 GMT -5 madringal said:

May 28, 2015 10:51:49 GMT -5 kellykapowski said:

In contrast to Libellula, I hate Chase. =) A lot. Three years ago we switched to a credit union and I have never been happier with my banking experience in my life. Unless things change, I will never go back to a big bank.

Yeah, unfortunately I hear this often.  I know it is too late to help you, but in case a friend or anyone else out in GBCN land ever has an issue, please go talk to your branch manager in person.  And if they can't/won't help the phrases "I will hire an attorney" or "I will go to the media" are game changers.  Right now, if a customer says either of those the Branch Manager HAS to refer you to the Exe.cutive Off.ice.  This is basically a team of people desgined to take care of complex issues right away before they escalate into tomorrows headlines. 

When I had a problem with Citi regarding our Mortgage, I started shooting out emails to upper management, including the CEO.  I copied my congressman on all the emails.  After three days of emails, I called the secretary of the CEO to find out if he had seen my email.  I started out, "Hello, my name is 4speedy and I am calling regarding..."  the admin cut me off and said "Oh, I know why your calling. We've seen your emails.  Someone will be responding to you by the end of the day."  I then got a phone call at 9pm that evening (8pm in their time zone) from the "executive Response team"  My issue that had been ongoing for 9 months was solved and closed out less than 24 hours after that call.

[nomad100]

I am glad you are no longer working for that devil company.

I hate Chase with the fire of 1000 suns and had to threaten them with legal action when they screwed something up and were stonewalling getting it resolved.