Fitbit users

nightandday
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Fitbit users Jul 5, 2015 7:58:37 GMT -5

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Post by nightandday on Jul 5, 2015 7:58:37 GMT -5

My Fitbit Flex is charged, but it is not syncing and recording any steps. I have tried to sync it both on my computer and my phone, but it still says I have 0 steps for the day and the last sync was 12 hours ago. I have tried restarting it, and it still won't sync.

I only purchased my Fitbit in January, and I am disappointed that I am having issues with it already. Anyone else have this happen? Any advice?

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lintscreen Full Member Posts: 1,394 Likes: 698	Fitbit users Jul 5, 2015 8:07:15 GMT -5 via Tapatalk Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by lintscreen on Jul 5, 2015 8:07:15 GMT -5 The same thing happened to me; mine was about a year old. I contacted fitbit support and they ended up sending me a new one. I think it's a common problem.
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toepick Full Member Posts: 4,471 Likes: 6,009	Fitbit users Jul 5, 2015 8:30:12 GMT -5 via mobile Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by toepick on Jul 5, 2015 8:30:12 GMT -5 Definitely contact fitbit - they will likely send you a new one.
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nightandday Full Member Posts: 2,243 Likes: 1,837	Fitbit users Jul 5, 2015 8:58:39 GMT -5 via Tapatalk Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by nightandday on Jul 5, 2015 8:58:39 GMT -5 I did contact customer service. It said I can expect a reply in 2 or 3 business days.
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insominac Full Member Posts: 2,961 Likes: 5,080	Fitbit users Jul 5, 2015 9:23:40 GMT -5 via the ProBoards App Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by insominac on Jul 5, 2015 9:23:40 GMT -5 I'm like on my fourth Fitbit.
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Alwaysabridesmaidf Full Member Posts: 3,047 Likes: 2,735	Fitbit users Jul 5, 2015 9:40:17 GMT -5 via mobile Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Alwaysabridesmaidf on Jul 5, 2015 9:40:17 GMT -5 I had this issue when I needed to do an iOS update
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lurknomore Full Member Posts: 2,978 Likes: 2,306	Fitbit users Jul 5, 2015 9:42:20 GMT -5 via mobile Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by lurknomore on Jul 5, 2015 9:42:20 GMT -5 Jul 5, 2015 9:40:17 GMT -5 Alwaysabridesmaidf said: I had this issue when I needed to do an iOS update I had a problem too. There are directions on their website to reset it. Worked great after that.
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