Amazon just emailed me that they proceeded to refunding my order.
Did you get yours already? I was thinking about waiting for mine to come before contacting amazon and the seller... I figured if I emailed amazon before receiving it and personally seeing what shipped, they'd just tell me to wait for delivery before filing something.
It's coming today. I emailed them once I noticed my shipping was only a few ounces. My last nuun 8 tube box was 2 pounds so I knew this wasn't a box. They contacted the seller, I've not heard back. Amazon decided to refund me even while waiting for the seller to get back with me. I assume Amazon realized this is a huge problem and dealing with it themselves.
Amazon just emailed me that they proceeded to refunding my order.
Did you even contact the company? I followed the link from the order to report a problem. I got a confirmation saying someone from Nashbar would contact me, but that's it.Â
Yes. I emailed with Amazon and the company. Both Amazon apparently decided to do the refund themselves a few minutes ago? No idea why as I'm waiting to hear back from the company
Guess I'd better contact Amazon too then! No reply from the company.
Yea I heard from then earlier and asked about my refund then silence ugh Amazon came thru tho. I think they realized they better after 45246744 of us complained lol
I filed a claim and sent it directly to the seller and also did an Amazon chat...this is what they said:
(name), in this case what I can do to help you out, is to contact the seller so that they know we are aware of the situation and get back to you with their available options within the next 1-2 business days. You'll receive a copy of the message I will send to them shortly, just in case. I will also set a reminder to make sure this is taken care of accordingly. If they do not reply within this time-frame or do not properly assist you, you will be eligible for a guarantee claim that is a process in which if approved after being reviewed by our appropriate team, we refund you in behalf of the seller. Don't worry, your back is covered by us.
I can assure you that if the seller fails to help on this issue with the misguided information about the product, then you contact us right back after the 48 window and we will go ahead and take actions. Sending them an email right now, allow me a second
Incase anyone is wondering, I'm totally laughing over how fired up I now am over $11. It is $11, but now I am invested in this, damn it! People are pissing me off.
Incase anyone is wondering, I'm totally laughing over how fired up I now am over $11. It is $11, but now I am invested in this, damn it! People are pissing me off.
Me too. And I'm feeling so bad I posted this shit. Lol
Not only am I totally invested in this Nuun, but I am also super invested in this thread. Ladies, if we pull together, we can take this bitch all the way to like 10 pages.
For my continued efforts at the attempt for a 10 pager I'll add that I contacted Amazon but have heard nothing back. Possibly because they are inundated with angry runners or because I mentioned I didn't receive the package yet.
I just emailed Bike Nashbar. I ordered 3 boxes, so if they refund me the cost and not shipping, but dont make me send it back, I'll be happy. If they make me send it back and don't refund me the shipping, I'll be an angry customer made even more grumpy due to a lack of electrolytes.
Not only am I totally invested in this Nuun, but I am also super invested in this thread. Ladies, if we pull together, we can take this bitch all the way to like 10 pages.
Oh, don't you worry. DH is out of town again. I got nothing but time. I have 6 miles on tap for tomorrow morning. When I come back from my run tired & dehydrated, and I look into my pantry at that one, tiny, $11 tube of nuun, HEADS WILL ROLL. You simply do not fuck with a FL runner's nuun in the depths of summer. Ya hear that, Nashbar?! You don't do that!
I think Amazon is claiming their hands are tied because the stuff was already delivered to me. I'm going to investigate more after the kid goes to bed.