@meepmeep- I would send something similar to what @cse1960 said.
I'm sorry your dealing with this. I would never buy a used mattress from a dog owner and then want money back if it smelled. My own dog stinks up everything he touches.
Post by orangello on Sept 11, 2015 12:06:55 GMT -5
Ignore. I can practically guarantee that because you mentioned the dog smell up front, she decided to complain and see how much money she could get back from you. Dollars to donuts she's still using the "unusable" mattress.
Tell her you'll refund her the full $80 when she returns the futon to you. Let her transport it back, bring it inside, give her the money back and be done with her. She sounds like the kind of whiny person that will email you 4 months from now because she got a sliver from the stupid thing.
Tell her to just return the damn thing and then donate it. She is a pita. I'd also remind her you also thought you were dealing with a good person, jeeze she is a peach.
I'm tempted to say if she brings it back in the same condition as you sold it to her according to the pictures you took after delivering the damn thing you'll refund her the money. Or "I was thinking the same. Good riddance to you too"