Dispute with PayPal?

[sallywalker]

I ordered T some pjs for Christmas. I paid to have them monogrammed. When I received them, there was no monogram. I have emailed the company 5 times for a refund and received no response. Should I just dispute with PayPal for my money back?

[winecheery]

I would. You saved all the emails right??

[sallywalker]

Feb 10, 2016 21:26:23 GMT -5 winecheery said:

I would. You saved all the emails right??

Yes. I have them all saved.

[winecheery]

Yeah, I don't like paying for things that don't happen! Is the cost worth the time or hassle? You did just have a baby.

I'd probably try to get my money back through paypal. Why are you being charged for a service you never received, you know?? And you're sure you've been emailing the correct addy, etc? Just dispute it, then.

[redheadk]

Yes, it shouldn't be very difficult.

[vtdiamond]

I might try to call first, but yeah I would dispute it as you didn't receive what you paid for.

[lauren170]

Yes. I just did this with my hairy cupcake toppers. They give the merchant a chance to respond before it escalates.

Worked like a charm.