I'm not a techy so my answers are unsophisticated. But I do hate the AutoPlay videos. I also hate the ads that are looking at my history - like when my Amazon browsing is showing up on my Facebook feed. It creeps me out
IMO, non-tech answers are the best. That's what we look for in user experience interviews and focus groups. Websites shouldn't be designed for designers, they should be designed for people.
I hate most of the things people mentioned and it's funny how hard it can be to convince clients these features are annoying. I thought of another thing I hate while I was typing - when there isn't an option to show password text. It's a simple user experience improvement that can help someone on their phone or who doesn't have someone standing directly behind them. It's becoming more common but it bugs me when it's not there.
Being bombarded with a thousand images with barely no text to break it up. It is one of my migraine triggers and a lot of sites/apps have changed to this format. I sometimes prefer to use the website vs the app for a lot of things for this reason. It’s like the overload of images is too much for my migraine prone brain.
Who is your customer? They might have different annoyances.
People of all ages and they do - although these are common. This isn't a formal survey - we do a lot of user testing and CX feedback - I was just annoyed at a beta site and giving my feedback and was interested in what bugs you guys in particular.
Zombie videos are a new one that bugs me! Like you move on to a new page and a video pops up in the corner and keeps playing. I closed out for a reason, now go away. Actually, any add with sound makes me likely to just close the window or leave the site.
Hidden pop-ups, especially those with video make me come close to rage. You know the ones that pop up behind your browser and you have to minimize or close everything to find them, and sometimes you just close the entire browser because you still can't find them.
I also agree that comments like, "click here to save 10%/I don't like saving money" are just offensive and feel like a petulant middle schooler.
Post by vanillacourage on Feb 19, 2018 20:57:48 GMT -5
Pages that want me to watch a disproportionately long video before it will play the story I actually clicked on. I shouldn’t have to watch a 30 second video to get to a 45 second story that I actually want.
Post by emoflamingo on Feb 19, 2018 21:40:01 GMT -5
Websites that aren’t mobile friendly, are text heavy or are impossible to navigate easily. I’ve been digging into UI some (the position is vacant at my office and it’s apparently a big niche skill we can’t find) and it makes my nerdy heart happy.
Post by litskispeciality on Feb 20, 2018 10:43:41 GMT -5
All of the above. Loading a ton of autoplay ads and videos that makes the content I want to see harder to load drives me crazy. I dont' think this was covered, when I have to search all over to get the company's contact info. I should be able to scroll down to the bottom of the page to see the address, phone, email etc. Obviously having a lot of click throughs, or just bad navigation should go without saying. Sometimes I'm tempted to leave the site if the navigation is bad (looking at you The Nest when you did your update a couple of years ago)...
I think weather.com checks the box for every. single. offense. listed here. God I hate that website.
Seriously. There is a local TV station that does live weather broadcasts in the spring during tornado threats, which is awesome BUT they have some deal with a car company and they autoplay an ad in the middle of the updates and when you log on at like seven times the volume of the broadcast. I'm huddled in my basement and Frank Leta Honda is trying to sell me a car.
Autoplaying video makes me rage the most. Especially when there is no option to disable it the next time I come to a site. And also when I pause the video to stop it playing, only to scroll down, having it pop into the corner, and start playing again. No! Stop! I already bypassed the damn video!
I also hate websites that don't honor, and/or can't properly render, my accessibility settings. I use High DPI fonts on my PC in general, and I also have my browser zoomed in to 125%. Both of these things are to help reduce eyestrain, and to accommodate the fact that my eyes are all kinds of jacked up and that staring at a computer screen for hours at a time isn't the healthiest. As far as I know, most modern browser are perfectly capable of rearranging the text on a page automatically to accommodate such accessibility adjustments, so that things like ads and photos don't display on top of text, and so that text isn't clipped. And yet, probably 10-25% of sites I encounter can't seem to get that right (mostly media heavy news sites), which means their web folks are intentionally hardcoding sizes into their pages, instead of just letting things be.