This is why I dumped my credit union. They're constantly changing policy on change made it impossible to do the right thing to get my coins in the bank. Sometimes it had to be rolled. Sometimes they wouldn't accept it rolled and would dump it all out to count it to make sure you didn't short them. Then they went to video conference type tellers (the same number of tellers were still working, just behind a wall so you didn't interact face to face) so I don't know what the change policy was then.
Ridiculous. Legal tender going into a bank account at their bank shouldn't be that hard.
Dude. Are you a vending machine operator or something? How much change do you have that you switched banks based on their change policies?! LOL. I'm dying here.
Oh that was just the final straw in their long line of stupidity. Every change they made was becoming less and less customer friendly. And it's a credit union so I really expected more. Plus they refused to bring their online banking up to a reasonable standard for far too long (ie, not have to direct dial in with a modem).
@little, still small talk, just tiny bit of time delay to make it annoying. It was what used to be USAA Credit Union that became United SA.
I'm with you. I would have expected them to have sleeves, or to have just counted it if the machine was broken. It doesn't take that long to count $25 of mostly quarters.
My former CU always provided sleeves for change, so I would have found sending me to a branch 5 miles away to be poor service.
Another idea you could buy one of those Brookstone coin sorter machines. I got one for my DH several years ago & he still uses it (he was like a kid on Christmas morning when he first got it, looking for change to watch it work). lol
I'm confused by this thread. Every bank I have ever went to had a coin counting machine. I always collect my loose change in a big glass jug at home and when it's full enough (or right before a vacation) I take it in and ask them to count it and deposit it into my account.
If my bank asked me to roll my own coins I would get a new bank. I rarely go into a bank so if they can't count my change then they don't get to have me as a customer.
I'm a teller. We don't have a coin machine and technically only accept rolled coin. However, we do have coin wrappers in the branch. I would either just take it, or I would give my client the coin wrappers and help them roll the coin.
I would never send them away for $25 worth of silver coin. The only time I send people away is when they come with a huge jug of random coin.
Huh - I never knew before this thread that so many banks don't have coin sleeves for customers to use.
I have always wondered, though, why the bank has any reason to believe I'm being accurate when I bring in my $10 quarter rolls and ask for bills. It would be really easy to "cheat" on coin rolls.
ETA - I guess I didn't answer OP's question. In the situation you describe and as a long-time customer, I would be miffed if my bank wouldn't work with me on $25 worth of mostly quarters (which would be 100 total coins) at a non-busy time when their machine was broken. It wouldn't make me switch banks, but I don't think it's very good customer service.
It would be very different if I were talking about $100 worth of every type of coin.
Deleted the content of my duplicate message so I can reply to the original post.
It was poor customer service. At a minimum, they should have offered sleeves.
As for those who say their bank only accepts rolled coins - wow! I've had two separate banks (different banks, not just different branches) tell me they can't accept rolled coins, and when I tried to deposit them actually had to break open all the rolls and dump them into their coin sorter.
I saw another bank have a coin sorter out in a visible part of their branch, and they used it as a tool to encourage children's accounts. I thought it was a cute idea.
This is why I dumped my credit union. They're constantly changing policy on change made it impossible to do the right thing to get my coins in the bank. Sometimes it had to be rolled. Sometimes they wouldn't accept it rolled and would dump it all out to count it to make sure you didn't short them. Then they went to video conference type tellers (the same number of tellers were still working, just behind a wall so you didn't interact face to face) so I don't know what the change policy was then.
Ridiculous. Legal tender going into a bank account at their bank shouldn't be that hard.
We must go to the same credit union. One day they don't accept rolled change, one day they do, and then they got rid of their coin counting machine. It's such a hassle! And I hate those video conference things. I was so confused the first time I went!
At my branch, we would just count it by hand, that is just good customer service. We do not accept rolled change. If it was a bunch of change and our coin machine was down I would call the nearest branch and make sure their machine was working.
I used to work at a bank. If people brought in change that was already rolled we had to open it and run it through the machine anyway. The thought behind that was that they could put 2 less quarters in the roll and our drawer would be short.
I have always wondered, though, why the bank has any reason to believe I'm being accurate when I bring in my $10 quarter rolls and ask for bills. It would be really easy to "cheat" on coin rolls.
I used to work at a bank. If people brought in change that was already rolled we had to open it and run it through the machine anyway. The thought behind that was that they could put 2 less quarters in the roll and our drawer would be short.
That may be, but when I've brought in rolls at my bank they've never taken the time to do that before exchanging for bills, so I'm not sure what they would do about it if they found out I had cheated (I never did on purpose, though of course it's always possible to miscount) until after I left.
But, don't you think the bank should be able to provide the paper sleeves, at least? And, if they don't have a working change machine OR the paper sleeves... don't you think they should take it, if it's a reasonable amount?
i worked in a bank for many years and we didn't accept un-rolled change (unless it was like, the equivalent to one roll and it wasn't super busy...in which case, i would quickly roll it myself for them and hope the management didn't catch me going against policy).
the whole idea behind this is that there are other customers in line and it is unfair to hold up service to do something like roll change. as a customer, i would be annoyed if one of the teller's was occupied for an extended period of time rolling change, which the customer can do it him/herself.
there were a few times when we ran out of rolls and there was no change machine. shit happens.
in summary - roll your own change.
The bank I worked at in college had a policy of only accepting rolled coin from account holders. Name and account number had to me marked on the roll. When we had down time, we opened the roll, counted for accuracy and re-wrapped, and then adjusted the customer's account for any discrepancy.
I would be unhappy if the bank did not except my money that is their business. With that said I keep mine and pay for car washes and fast food with mine. I like to give exact change when buying something.