No one is saying she shouldn't expect the owner to replace it, are they? I didn't and the person I quoted didn't either. But I do think she is majorly overreacting to a scratch on her stove top. If this is the biggest problem in your life, you need to take a step back and reexamine how you are acting. It's like me getting upset about a scratch on my table. That kind of thing actually is the biggest problem in my life which I realize makes me very very fortunate. So I don't go around freaking out about it like a spoiled princess.
Considering that she'd already asked her to use a specific cleaner on her stove, which the lady admitted to having not used, and then expecting OPer to file a claim with her own insurance warrants being pissed.
Expensive stove or not, I'd be livid, and that doesn't make me/her a spoiled princess. That's shitty business practice and customer service and the price of the item ruined is irrelevant.
No one is saying the cleaning lady isn't at fault or that she shouldn't file the claim. They're just telling her to chill out a bit.
Post by RoxMonster on Jul 18, 2014 10:12:38 GMT -5
You know what I hate? Comments like "It could be a lot worse" or "If this is your biggest problem, you have it pretty good." Yeah, someone always has it worse than us, almost 100% of the time, whether we are upset about a teeny tiny problem or a relatively big one. That doesn't mean we can't get pissed off or upset about our own problems.
I will say OP made it extra dramatic with comments like "trashing the stove top" and "They literally gasped in horror," etc. That doesn't mean she can't be upset that a person/service she hired damaged something of hers. I think at this point in the thread, everyone is pretty much on board with the service paying the 500 bucks for a new stove top, which I agree with. But I can't stand comments--on any topic--that imply "Well, a lot of people have it worse than you, so shut up about your FWP." While I think her dramatics could have been lessened for sure, she had every right to be a little honked off about it, and to say we can't be mad about something in our lives just because a lot of other people have worse problems is stupid.
I am sorry this happened to your home and if anyone gets rage at poor service, mishandling of a solution to said poor service, it is me. I hope this is resolved quickly and to your satisfaction.
I am in the sorta this isn't a BFD camp only because my shit got scratched up pretty early on. I don't have SS but a glass top but it seems impossible to clean.
I hope that they offer some sorta of assistance to make it right for you though. Especially if they don't want to lose your business.
Team you. I'd be pissed if a major appliance was scratched whether it was 1 day old or 5 years old - it is not difficult to correctly clean, especially when it's your profession.
Jut because it isn't the way you'd choose to spend your money, doesn't mean she should be content to have her shit ruined.
It IS the risk you run, but the person you PAY should be responsible for fixing or replacing. If the dry cleaner ruins my shirt, I expect them to reimburse me for the shirt.
No one is saying she shouldn't expect the owner to replace it, are they? I didn't and the person I quoted didn't either. But I do think she is majorly overreacting to a scratch on her stove top. If this is the biggest problem in your life, you need to take a step back and reexamine how you are acting. It's like me getting upset about a scratch on my table. That kind of thing actually is the biggest problem in my life which I realize makes me very very fortunate. So I don't go around freaking out about it like a spoiled princess.
LOL that I am a spoiled princess. Thanks for that.
Any update on how the cleaning company is handling it?
Not yet. I just got the quote for the labor to install the part and I was pretty spot on - the top plus the labor will be $530. I texted the cleaning lady so we will see what she says.
Any update on how the cleaning company is handling it?
Not yet. I just got the quote for the labor to install the part and I was pretty spot on - the top plus the labor will be $530. I texted the cleaning lady so we will see what she says.
Hopefully she puts in a claim on her insurance then!
No one is saying she shouldn't expect the owner to replace it, are they? I didn't and the person I quoted didn't either. But I do think she is majorly overreacting to a scratch on her stove top. If this is the biggest problem in your life, you need to take a step back and reexamine how you are acting. It's like me getting upset about a scratch on my table. That kind of thing actually is the biggest problem in my life which I realize makes me very very fortunate. So I don't go around freaking out about it like a spoiled princess.
LOL that I am a spoiled princess. Thanks for that.
This is so missing the point.
I actually don't think that. I was saying that about myself. I do think you were overreacting a bit but if you read my earlier post, you would see that I was trying to sympathize with you. It's happened to me and I felt annoyed and upset about it, as one does. But what am I going to do? Insist that they take the table back to Stickley and have it sanded down and refinished? I'm not sure how much that would cost but I'm pretty sure it would be a lot. For me, what I was trying to say, is that I understand wood gets scratched and I realize that if I really want it done right, I should do it myself. Since I don't want to, I will continue to take the risk that something else might get dinged or scratched. No one is going to be as careful with your stuff as the you the homeowner. That's just how it is. I do hope your able to get your stovetop fixed though I don't know why swizz felt the need to be so combative about it. And that's the last thing I'm going to say about this issue, lol.
LOL that I am a spoiled princess. Thanks for that.
This is so missing the point.
I actually don't think that. I was saying that about myself. I do think you were overreacting a bit but if you read my earlier post, you would see that I was trying to sympathize with you. It's happened to me and I felt annoyed and upset about it, as one does. But what am I going to do? Insist that they take the table back to Stickley and have it sanded down and refinished? I'm not sure how much that would cost but I'm pretty sure it would be a lot. For me, what I was trying to say, is that I understand wood gets scratched and I realize that if I really want it done right, I should do it myself. Since I don't want to, I will continue to take the risk that something else might get dinged or scratched. No one is going to be as careful with your stuff as the you the homeowner. That's just how it is. I do hope your able to get your stovetop fixed though I don't know why swizz felt the need to be so combative about it. And that's the last thing I'm going to say about this issue, lol.
Sorry, I thought you were calling me a spoiled princess for being mad about my stove. I was laughing at the idea that it makes someone a spoiled princess to want a damaged item to be remedied by the person who damaged it.
I actually don't think that. I was saying that about myself. I do think you were overreacting a bit but if you read my earlier post, you would see that I was trying to sympathize with you. It's happened to me and I felt annoyed and upset about it, as one does. But what am I going to do? Insist that they take the table back to Stickley and have it sanded down and refinished? I'm not sure how much that would cost but I'm pretty sure it would be a lot. For me, what I was trying to say, is that I understand wood gets scratched and I realize that if I really want it done right, I should do it myself. Since I don't want to, I will continue to take the risk that something else might get dinged or scratched. No one is going to be as careful with your stuff as the you the homeowner. That's just how it is. I do hope your able to get your stovetop fixed though I don't know why swizz felt the need to be so combative about it. And that's the last thing I'm going to say about this issue, lol.
Sorry, I thought you were calling me a spoiled princess for being mad about my stove. I was laughing at the idea that it makes someone a spoiled princess to want a damaged item to be remedied by the person who damaged it.
Thanks for clarifying
My H *might* have implied something along those lines when I was getting upset about the table The scratch is barely visible but I see it! Lol. I do understand your position, believe me.
No one is saying the cleaning lady isn't at fault or that she shouldn't file the claim. They're just telling her to chill out a bit.
Yes, well, following up with "not acting like a spoiled princess" is not just saying "chill out a little bit".
Maybe work on phrasing a bit?
I was saying that about me wrt my table woes, lol. Sorry if that wasn't clear. I don't think cosmowife is a spoiled princess. I barely know anything about her! I know that I *do* have to fight the temptation to be a bit spoiled however. Sometimes a perspective check helps!
If I paid someone to clean something and they fucked it up (yes, the scratches pictured is a fuck up to me), I would be pissed too.
I have a DCS range that was 3k. One of the summers SIL was staying with us (going on our 4th week this summer), when the range was fairly new, she used the scrubby side of the sponge it. I was sooooo upset. But she was just trying to help out. I should have warned her. I was so upset over that. I never fixed it. But I still see the scratches and it bums me out.
Team you. I'd be pissed if a major appliance was scratched whether it was 1 day old or 5 years old - it is not difficult to correctly clean, especially when it's your profession.
This reminds me of my dad's Dodge caravan he had in the 90s, which he loved. One day, the van was about 7 years old, and I said, "Dad, why do you always park on the other side of the parking lot?! It's not like you have a new car." He said, "yeah, but it doesn't have any scratches or dents on it and I'd like to keep it that way."
Dude if stainless steel stoves are this dang sensitive I might have to remind myself not to get one. Do they make titanium stoves?
This is where I am. It's stainless steel, y'know? It's not some delicate material like marble or copper. It's a material that's used because it's cheap and virtually indestructible. Stainless steel is in every restaurant kitchen in the world, where it is scrubbed to death every day. Now it's fashionable to have appliances that look (and sometimes perform) like their commercial counterparts but they're supposed look like they're never used. It's so strange to me. My stove would have looked that the day after it was delivered. I cook hard and I clean hard.
I mean, yeah. I think the OP's cleaning company should pay to have it look like it did before they got to it. It's just that I, personally, don't consider it damaged. I consider it used.
Just because stainless steel is nearly indestructible doesn't mean it can't be scratched.
I've had stainless steel countertops and they were effing AWESOME. Scratches everywhere though. The stove top is not supposed to looked scratched. The counters were.
Some of the responses to this are crazy. There is a reason insured cleaning companies cost more. They are 100% responsible and need to pay for it. I would not feel guilty at all making them pay. Also, how is this not a big deal? When I buy nice things I expect them to be cared for.
I literally lol at the commenter who said it is the risk you take when you pay someone to do something for you and that you should do it yourself. When I pay someone I expect them to do a better job than I would have.
Some of the responses to this are crazy. There is a reason insured cleaning companies cost more. They are 100% responsible and need to pay for it. I would not feel guilty at all making them pay. Also, how is this not a big deal? When I buy nice things I expect them to be cared for.
I literally lol at the commenter who said it is the risk you take when you pay someone to do something for you and that you should do it yourself. When I pay someone I expect them to do a better job than I would have.
Some of the posts are not only nuts, they are bullshit. I'm calling bullshit on the breeziness. It's one thing if you, your DH, kids, family whoever scratch your stove. Shit happens. But a cleaning company? LMAO that she's supposed to just suck it up buttercup because after all, it's first world problem.
I guess if I ever hire a cleaning company, I'll have to be sure to tell them the proper way to clean stainless steel.
Some of the responses to this are crazy. There is a reason insured cleaning companies cost more. They are 100% responsible and need to pay for it. I would not feel guilty at all making them pay. Also, how is this not a big deal? When I buy nice things I expect them to be cared for.
I literally lol at the commenter who said it is the risk you take when you pay someone to do something for you and that you should do it yourself. When I pay someone I expect them to do a better job than I would have.
Some of the posts are not only nuts, they are bullshit. I'm calling bullshit on the breeziness. It's one thing if you, your DH, kids, family whoever scratch your stove. Shit happens. But a cleaning company? LMAO that she's supposed to just suck it up buttercup because after all, it's first world problem.
I guess if I ever hire a cleaning company, I'll have to be sure to tell them the proper way to clean stainless steel.
Don't forget that stoves are meant to be USED. If she had already scratched it up cooking hard this wouldn't be an issue.
Some of the responses to this are crazy. There is a reason insured cleaning companies cost more. They are 100% responsible and need to pay for it. I would not feel guilty at all making them pay. Also, how is this not a big deal? When I buy nice things I expect them to be cared for.
I literally lol at the commenter who said it is the risk you take when you pay someone to do something for you and that you should do it yourself. When I pay someone I expect them to do a better job than I would have.
Some of the posts are not only nuts, they are bullshit. I'm calling bullshit on the breeziness. It's one thing if you, your DH, kids, family whoever scratch your stove. Shit happens. But a cleaning company? LMAO that she's supposed to just suck it up buttercup because after all, it's first world problem.
I guess if I ever hire a cleaning company, I'll have to be sure to tell them the proper way to clean stainless steel.
If it helps our painters smashed one of our lights in our living room (like a hall way light). I looked at it and was like "meh" and never even bothered to ask about it lol. So I am consistent!
I have a cleaning lady, and there are some scratches on my SS Wolf stove. I'm not sure if I \ DH caused them, or if she did, so I never said anything to her about it.
Her cleaning partner dripped bleach on my Ralph Lauren patterned carpet. I saw the bleach spots a few minutes after they had left my home, and I called them to come back asap to see it themselves. She is not insured, and she immediately took responsibility and said to give her the bill for fixing it. The carpet store said that I would need to replace the whole room, because of the way they would need to lay out the pattern. I felt bad that it would cost her so much, and I didn't want to put my own money in either. I ended up calling a dye tech, and she reimbursed me the $750 for it. The dye job wasn't good though, as the color faded and I can now see the bleach spots. It's an eyesore, but if in the same situation now, I still wouldn't have made her pay to replace the whole room of carpet.
I get being bothered by it, and if you want to have your cleaning lady wholly pay for it, there's nothing wrong with that. This is an easy fix, There is no need to get angry unless she does not pay for it.
Post by bugandbibs on Jul 20, 2014 17:41:30 GMT -5
cosmowife I probably would have cried when I saw the stovetop. I understand your reaction. I'm glad the company is working to fix it.
FWIW, it's not normal for things to constantly be getting broken or messed up. I wonder if they are trying to work too fast and being careless? It sounds like time to find a new cleaner for your house. Our cleaner broke our toilet brush handle and replaced it. It was only like $5, but I liked the way she took care of the situation and it makes me more willing to refer her company to others.
share.memebox.com/x/uKhKaZmemebox referal code for 20% off! DD1 "J" born 3/2003 DD2 "G" born 4/2011 DS is here! "H" born 2/2014 m/c#3 1-13-13 @ 9 weeks m/c#2 11-11-12 @ 5w2d I am an extended breastfeeding, cloth diapering, baby wearing, pro marriage equality, birth control lovin', Catholic mama.
I want to also add that I hate confrontation and I'd never, ever want someone to lose their job over a mistake. So whether it's the right way to handle it or not, knowing me, I'd cancel the cleaning service making up some excuse. Then I'd hire a new company and be sure to tell them to be careful, don't want anymore scratches, etc. This way I'm not paying the same company to continue to damage my stuff but I didn't get anyone fired in the meantime.
If it helps our painters smashed one of our lights in our living room (like a hall way light). I looked at it and was like "meh" and never even bothered to ask about it lol. So I am consistent!
I have no dog in this fight, but this piqued my curiosity. What did you do when you had to replace/fix the light? Presumably it cost $$. Did you just think that $$ was the cost of not doing something yourself (in addition to paying someone to actually do the task for you), as some have suggested here?
The light is still broken
And no, I didn't think of it like that. I just figured they probably accidentally hit it with a ladder or something and it was not anything they did on purpose. I figured I could have done the same thing myself so I wasn't going to bother them with it. Honestly I didn't think all that much about it. It was just like "oh the light is broken" and then I moved on.
We have had housekeepers break/ruin items over the years (a somewhat expensive vase, the glass on a couple pictures that had been professionally framed, a Waterford wine glass, bleach spots on a new PB shower curtain, etc.). It never occurred to me to ask for reimbursement for any of those things, but I have also never used a service, so asking for compensation would cost them personally, and I just can't stomach doing that. I have always figured it's the risk I run by hiring a non-insured person to clean our house.
With a more expensive item like a cooktop and an insured agency, I guess I might pursue a claim. Though my cooktop has plenty of scratches from years of use (it was far from new when we moved it), and they don't bother me.