Post by bohemianmango on Sept 20, 2014 11:25:07 GMT -5
What exactly does your 30 day warranty cover? If it's a full warranty, the FTC consumer site states it should include this:
You have the choice of a replacement or a full refund if the dealer can't repair the vehicle or covered system after a reasonable number of tries.
They've had the car on 2 separate occasions for 10 of the 30 days. That is a reasonable time and number of tries for repair. I wouldn't leave today without a full refund (including trade-in) or replacement at matching value.
ETA: Sorry they gave you this headache. Hope it all goes smoothly and they give you no other issues!
What exactly does your 30 day warranty cover? If it's a full warranty, the FTC consumer site states it should in include this:
You have the choice of a replacement or a full refund if the dealer can't repair the vehicle or covered system after a reasonable number of tries.
They've had the car on 2 separate occasions for 10 of the 30 days. That is a reasonable time and number of tries for repair. I wouldn't leave today without a full refund (including trade-in) or replacement at matching value.
I don't know. All my paper work is still in the car! I am going today when I get off.
What exactly does your 30 day warranty cover? If it's a full warranty, the FTC consumer site states it should in include this:
You have the choice of a replacement or a full refund if the dealer can't repair the vehicle or covered system after a reasonable number of tries.
They've had the car on 2 separate occasions for 10 of the 30 days. That is a reasonable time and number of tries for repair. I wouldn't leave today without a full refund (including trade-in) or replacement at matching value.
I don't know. All my paper work is still in the car! I am going today when I get off.
Can you not leave now? I couldn't sit at work and let hours of my last warranty day tick away, given the $$$$ we're talking about.
Like, i think your head is suddenly killing you and you need to go home and rest. Or you have explosive diarrhea. Whatever, just get to the dealership now.
I don't know. All my paper work is still in the car! I am going today when I get off.
Can you not leave now? I couldn't sit at work and let hours of my last warranty day tick away, given the $$$$ we're talking about.
Like, i think your head is suddenly killing you and you need to go home and rest. Or you have explosive diarrhea. Whatever, just get to the dealership now.
I wish it worked like that. I am the branch manager of a bank. A manager has to be here, no way around that. I can't leave a minute early today.
Post by madringal on Sept 20, 2014 14:08:50 GMT -5
GM called me back and said that he is confident that my car can be repaired. I said great, I want that in writing. He said that he can't do that, and that based on my sales contract the car is mine. I told him to explain to me exactly what my warranty covers, he said he would have to look at it. I said great, I will be there at 3 and we can look at it together. Leaving work in about 20 minutes. Wish me luck.
This may be a dumb question, but have you done and research on this car at all with the same issues?
Check consumer reports, or just google your car and its problems, and see what you can come up with. A little ammo about the car itself, if this is a "known issue" may help with something. Really just talking out of my a** right now, but may be a thought.
I hope this all works out, I would be hot, and not so sure be as nice. My catching flies with honey has gone out the window lately.
Post by speckledfrog on Sept 20, 2014 14:30:27 GMT -5
Of course he doesn't want to put it in writing and of course he wants you to accept the (probably temporary) fix because your warranty is going to expire. At the very least I would try to negotiate an additional 30 day warranty so you can have time to work things out.
GM called me back and said that he is confident that my car can be repaired. I said great, I want that in writing. He said that he can't do that, and that based on my sales contract the car is mine. I told him to explain to me exactly what my warranty covers, he said he would have to look at it. I said great, I will be there at 3 and we can look at it together. Leaving work in about 20 minutes. Wish me luck.
OH HELL NO.
He won't put that writing because he is a lying liar who lies. Take nothing short of everything being in writing and signed. I would seriously demand nothing less than a different car at this point, since it is obvious these people are all shady fuckers.
Honestly, at this point I'd give them two options. Exchange the cars or return the one. Something is off here. A module shouldn't have taken this long to figure out. Also, BS on not being able to put it in writing and double BS on not returnig or exchanging a vehicle. I've seen it done, they are lying to you.
Post by RoxMonster on Sept 20, 2014 15:38:56 GMT -5
Uh, no. You have every right to get this in writing. He doesn't want to because he knows this is a temporary fix (at best) and wants your warranty to run out with no proof that he said this would work. Do not settle for that!
I would personally want in writing that my warranty is extended. I would tell them that I do not trust this will fix the issue because they said once before it was fixed and it was not. At the very least, you should get an extended warranty so you can verify this will fix the issue. In actuality, I would really want my money back for the car or to exchange it, but an extended warranty with all this in writing could suffice for now.
Post by madringal on Sept 20, 2014 16:29:50 GMT -5
Ok, just got back from the dealership. Here is what happened.
When I walked in the sales rep that called me last night met me at the door. He said the GM was waiting to see me, told me to have a seat in his office. He then pulled out some paperwork and said his sales manager wanted to talk to me. I knew this was about to be a sales speech where we "meet in the middle" on the 3K. I told him that I didn't want to talk to anyone but the GM. He said ok and took me to the GM's office.
GM came in after a few minutes with the sales manager. They explained that my car was past the 30 day warranty (it also has a 1000 miles stipulation and I was over that), but he said that absolutely does not mean that they are going to leave me high and dry. That they will work with me and take care of the situation. I said that I had lost confidence in their dealership and that my car was not meeting it's intended purpose (thats suesue!) and that I want to swap it out with the other one that is just like it. GM had no idea what I was talking about and had no idea about my conversation with the sales rep the night before. The sales manager jumps in and says that this other car is still under factory warranty (only 32K miles) and is actually a GM certified preowned so I would get an additional 12months/12K miles. I said that that would make me way more confident in owning another Traverse. GM asked sales manager how much the loss would be and he said $2500. GM said for the sales manager to make it happen. I confirmed with the GM that that meant swapping out my car and including a DVD at no cost to me. He said yes.
So I said I wanted to take the new traverse home for the weekend so DH could see it, so we swap out all my stuff. And as we are walking out to the new car, the sales manager tells me that they would not be able to put the DVD player in the new car w/o negating my CPO warranty. I tell him I expect a refund then for the 1K I paid, and he said that was up to the GM. GM comes out and says absolutely not, he will not give me any kind of refund, and that I am getting the CPO warranty and a car with less miles. We went back and forth A LOT and then they finally agreed to refund me the 1K.
So, good news I guess. I got what I wanted. BUT - none of it is a done deal. I have to reapply for a loan, do all the paperwork and see if they actually give me that refund. None of that will be done until Tuesday at the earliest. I do have the new car, but that doesn't mean much in the long haul. So basically I have a bunch of promises, but nothing in writing. I'll keep you all posted.
Post by usuallylurking on Sept 20, 2014 16:35:47 GMT -5
Did you ask for it in writing and they wouldn't do it? Is your financing through them? I feel stressed out for you, lol, but I hope it all transpires the way they said it would!
Did you ask for it in writing and they wouldn't do it? Is your financing through them? I feel stressed out for you, lol, but I hope it all transpires the way they said it would!
I work for a bank and my financing is through them. So i have to do all that. So without a trade in price the couldn't write up the deal.
Ok, just got back from the dealership. Here is what happened.
When I walked in the sales rep that called me last night met me at the door. He said the GM was waiting to see me, told me to have a seat in his office. He then pulled out some paperwork and said his sales manager wanted to talk to me. I knew this was about to be a sales speech where we "meet in the middle" on the 3K. I told him that I didn't want to talk to anyone but the GM. He said ok and took me to the GM's office.
GM came in after a few minutes with the sales manager. They explained that my car was past the 30 day warranty (it also has a 1000 miles stipulation and I was over that), but he said that absolutely does not mean that they are going to leave me high and dry. That they will work with me and take care of the situation. I said that I had lost confidence in their dealership and that my car was not meeting it's intended purpose (thats suesue!) and that I want to swap it out with the other one that is just like it. GM had no idea what I was talking about and had no idea about my conversation with the sales rep the night before. The sales manager jumps in and says that this other car is still under factory warranty (only 32K miles) and is actually a GM certified preowned so I would get an additional 12months/12K miles. I said that that would make me way more confident in owning another Traverse. GM asked sales manager how much the loss would be and he said $2500. GM said for the sales manager to make it happen. I confirmed with the GM that that meant swapping out my car and including a DVD at no cost to me. He said yes.
So I said I wanted to take the new traverse home for the weekend so DH could see it, so we swap out all my stuff. And as we are walking out to the new car, the sales manager tells me that they would not be able to put the DVD player in the new car w/o negating my CPO warranty. I tell him I expect a refund then for the 1K I paid, and he said that was up to the GM. GM comes out and says absolutely not, he will not give me any kind of refund, and that I am getting the CPO warranty and a car with less miles. We went back and forth A LOT and then they finally agreed to refund me the 1K.
So, good news I guess. I got what I wanted. BUT - none of it is a done deal. I have to reapply for a loan, do all the paperwork and see if they actually give me that refund. None of that will be done until Tuesday at the earliest. I do have the new car, but that doesn't mean much in the long haul. So basically I have a bunch of promises, but nothing in writing. I'll keep you all posted.
Follow up immediately in writing with emails to everyone (GM, Sales person etc) about this. "This is to confirm the agreement we reached today. Xyz is going to happen. I expect it to be completed no later than Tuesday the X day of Sept. Signed, Sally M"
Post by lolaburns on Sept 20, 2014 16:43:13 GMT -5
I post on another board but I also drive a Traverse and if the dealership pulled this with my I would go ballistic on them. Go talk to a service manager in person and if you don't get a proper answer of them giving you a new Traverse or your money back then you need to escalate this to the corporate level and the media. With the problems they have had lately they will not want someone going to TV and social media with an electrical problem.
Post by Jalapeñomel on Sept 20, 2014 16:43:34 GMT -5
The only thing I'd worry about is when you go back on Tuesday, and they decide that you aren't entitled to the $1k refund. I hope everything works out!
Post by FastHands on Sept 20, 2014 16:44:04 GMT -5
So glad you got it taken care of! I actually had a very similar issue 3 days after I bought my first car. First the radio cut out, then the gages went insane and lights came on... Then the car *turned off*. Even if i was driving 60mph. It was a used car from a shady lot that didn't work with me and so I dealt with it for 2 years. To this day, if a radio station cuts out while I'm driving, I get heart palpitations until I remember I have a reliable car now. Lol
I post on another board but I also drive a Traverse and if the dealership pulled this with my I would go ballistic on them. Go talk to a service manager in person and if you don't get a proper answer of them giving you a new Traverse or your money back then you need to escalate this to the corporate level and the media. With the problems they have had lately they will not want someone going to TV and social media with an electrical problem.
How has your experience with the Traverse been? I am feeling a little better since this once has the factory warrant, but still a little nervous. I miss my Honda!
Post by midnightmare81 on Sept 20, 2014 18:57:31 GMT -5
Nice job!
I would also casually mention contacting corporate if things are not done as agreed. H and I had a terrible experience when buying our most recent vehicle and threatening to contact corporate was the deciding factor for them to make it right.
I would also casually mention contacting corporate if things are not done as agreed. H and I had a terrible experience when buying our most recent vehicle and threatening to contact corporate was the deciding factor for them to make it right.
I just read where making threats works against you with companies. I would wait and if they respond unfavorable or more lying lies then it can be the hammer you pull out.
I would also casually mention contacting corporate if things are not done as agreed. H and I had a terrible experience when buying our most recent vehicle and threatening to contact corporate was the deciding factor for them to make it right.
I just read where making threats works against you with companies. I would wait and if they respond unfavorable or more lying lies then it can be the hammer you pull out.
I totally agree. I would only use it as a last resort. Our situation was to that point. If they try on Tuesday to pull a "warranty is over, you have no proof we said it could be fixed before the warranty expired, give us $3k for the car you have been driving all weekend or your SOL" then I personally feel they are at that point as well.
I just read where making threats works against you with companies. I would wait and if they respond unfavorable or more lying lies then it can be the hammer you pull out.
I totally agree. I would only use it as a last resort. Our situation was to that point. If they try on Tuesday to pull a "warranty is over, you have no proof we said it could be fixed before the warranty expired, give us $3k for the car you have been driving all weekend or your SOL" then I personally feel they are at that point as well.
I agree as well. In my experience as a manager people throw out "call corporate" all the time. It doesn't really hold much weight. Now the GBCN'er I mentioned earlier showed my post to her DH and he has some ways to get it moved along. I like having that in my back pocket if this doesn't all work out.
REALLY?!? I'm still not happy for you. You need to call GM, explain the situation and that you want to fill out a customer service report on this dealer. They should have thrown in the DVD system and refunded your money on it to keep you happy. I have a feeling the real problem is going to be how they installed the DVD system. So you are probably better off not having them do that but they should have gone above to make it right.