I do not understand all this outrage at the airline. The OP's situation was awful and disgusting, but I don't see how the airline could have prevented it or what else they could have done after it happened. I have to assume they didn't know about the pee-soaked seat or they would have changed it out before they got there. Once she sat in it there wasn't much they could do about it. Again, I think the situation sucked and I'm very sorry she had to endure that, but I wouldn't be pursuing the airline for compensation beyond the miles.
They're supposed to check all the seats when they clean the plane between passengers. This is very much their fault and they owe her a lot of compensation.
I've always seen airline employees wear gloves when they clean, so I can understand how they'd miss a seat being wet. I just don't see this as really being their "fault." It's the fault of the person who peed on the seat!
I've always seen airline employees wear gloves when they clean, so I can understand how they'd miss a seat being wet. I just don't see this as really being their "fault." It's the fault of the person who peed on the seat!
Even with gloves you can still sense moisture. If the seat was so soaked that it went through her clothing, you would be able to tell - gloves or no gloves.
Thanks for all the advice. I think I will try to send an email stating what I would like in recompense and my dissatisfaction with the 3000 miles. If I get no joy then I will go the Twitter route, but I am not sure if they delete those too.
I've always seen airline employees wear gloves when they clean, so I can understand how they'd miss a seat being wet. I just don't see this as really being their "fault." It's the fault of the person who peed on the seat!
Even with gloves you can still sense moisture. If the seat was so soaked that it went through her clothing, you would be able to tell - gloves or no gloves.
They folded the seatbelt over the wet patch so I know they 'cleaned' the seat in between flights. This is how the seatbelt got wet.
I've always seen airline employees wear gloves when they clean, so I can understand how they'd miss a seat being wet. I just don't see this as really being their "fault." It's the fault of the person who peed on the seat!
Even with gloves you can still sense moisture. If the seat was so soaked that it went through her clothing, you would be able to tell - gloves or no gloves.
Urine also develops a distinct odor rather quickly.
I do not understand all this outrage at the airline. The OP's situation was awful and disgusting, but I don't see how the airline could have prevented it or what else they could have done after it happened. I have to assume they didn't know about the pee-soaked seat or they would have changed it out before they got there. Once she sat in it there wasn't much they could do about it. Again, I think the situation sucked and I'm very sorry she had to endure that, but I wouldn't be pursuing the airline for compensation beyond the miles.
OP deserves better compensation than 3K miles for sitting in someone else's bodily fluids for 7 hours. The fact that that is all they offered to help in rectifying the situation is outrageous.
Angry update: They keep deleting my Facebook post. I have posted it 3 times. first time I just thought I was going insane. 2nd and 3rd time I saw it had posted and then suddenly it was not there. Fuckers!!
I just looked on their facebook page. Someone else had the same complaint about getting deleted. So they took a screen shot and reposted after the original post was deleted.
You deserve a lot more than 3k miles. Keep after them for it.
Thanks for all the advice. I think I will try to send an email stating what I would like in recompense and my dissatisfaction with the 3000 miles. If I get no joy then I will go the Twitter route, but I am not sure if they delete those too.
I could be wrong, but I don't think they can drake the Twitter posts as you Tweet it, and just tag them.
I do not understand all this outrage at the airline. The OP's situation was awful and disgusting, but I don't see how the airline could have prevented it or what else they could have done after it happened. I have to assume they didn't know about the pee-soaked seat or they would have changed it out before they got there. Once she sat in it there wasn't much they could do about it. Again, I think the situation sucked and I'm very sorry she had to endure that, but I wouldn't be pursuing the airline for compensation beyond the miles.
It's not about who's fault it is or placing blame. It's about making a disgusting situation and a bad memory better with some kind of decent gesture from the company. 3000 miles? please. That's like offering a bag of nuts on the plane...very minimal and cost practically nothing and that insincere apology is crap. AA might as well have said to her "sucks for you, maybe you should think twice before flying with us again because we don't appreciate you."
Angry update: They keep deleting my Facebook post. I have posted it 3 times. first time I just thought I was going insane. 2nd and 3rd time I saw it had posted and then suddenly it was not there. Fuckers!!
I had issues with another company that did this, so I spammed their page. Eventually I had to write on my wall, and tag them in my post. But it worked, and they contacted me by FB message and got me in touch with some that could help.
I've always seen airline employees wear gloves when they clean, so I can understand how they'd miss a seat being wet. I just don't see this as really being their "fault." It's the fault of the person who peed on the seat!
Are you kidding me? She paid for that seat. A lot of $. I have to think you would feel differently if you sat in the seat for 7 hours.
OP, when you post again, try to stick to facts. You got some good suggestions above.
Honestly, at this point I'd give up on Facebook and would consider your other options. I don't think playing games with them is going to be as productive as other channels could be.
I've always seen airline employees wear gloves when they clean, so I can understand how they'd miss a seat being wet. I just don't see this as really being their "fault." It's the fault of the person who peed on the seat!
The person who peed is just disgusting, but the person whose job it was to clean it and make sure the next passenger had a clean seat is at fault. That person is the airline employee.
You would be fine sitting in piss for 7 hours, piss that soaked through your pants and underwear? This would be no big deal and you would think it was okay you paid to sit in piss?
Honestly, at this point I'd give up on Facebook and would consider your other options. I don't think playing games with them is going to be as productive as other channels could be.
Yes, I think you need to let the FB thing go. They are within their rights to delete whatever they want from their own marketing tool. I don't have FB or Twitter, but Twitter was always the best option to me. Since you really don't have a Twitter either, I think you should write a letter as y4m suggested. Do you want some form of compensation or are you just really dying to get this on their FB page? And if it's the latter, why?
Of course I want some compensation. It wasn't a pleasant experience and I am out finicially as I have thrown some items of clothing and a pillow away. I was sat in the bulkhead and the whole of the plane watched rhe situation go down (it was fully boarded and good to push back).
I didn't set out trying to shame AA, I directly emailed but their actions have been reprehensible. If people end up finding out what a shitty customer service they have it isn't a bad thing IMO.
Wow...I really hope this cleared up. So gross. Im sorry. This beats me getting thrown up on toward the end of a flight.
Sent from my SCH-I535 using proboards
I am not sure If I beat you, your situation was pretty horrific too!
It did suck, and I never want it to happen again, but I didn't have to sit in it for 7 HOURS! That is just...unbelievable. I can't imagine how long that plane ride must of felt for you.
This happened to me once in a hotel bed. We turned out the lights and when I climbed in to bed it was soaking wet. I turned on the lights and took one whiff and realized it was urine! The hotel switched our room and apologized. We were leaving for Jamaica the next day and were just staying at the hotel (a Hyatt, so not a shit hole) for one night. I think I was so excited to go to Jamaica that I didn't bother trying to get anything else but in hindsight I should have!
Post by sapphireblue on Nov 1, 2014 8:43:14 GMT -5
To the poster who doesn't get the level of outrage--this was a urine SOAKED seat. This wasn't someone who sneezed and squeezed a bit of urine out by mistake. It was enough to soak through layers of clothing and also get the seat belt wet.
That is disgusting and AA should be bending over backwards to take an existing customer and retain them after a VERY bad flight experience.
So, what if others post on FB NOT on the AA site and it goes viral? Or post it to your local media website. Or AA is headquartered in Dallas/Ft. Worth so post on the FB of the local stations with a note that you've posted to get their attention and AA deletes your posts?
doug.parker@aa.com is the CEO e-mail. Mailing address is, from what I can figure, 4333 Amon Carter Blvd. Fort Worth, TX 76155 (although the website has 4255 Amon Carter, I think.)
ETA: Here is the corporate officers link. www.aa.com/i18n/amrcorp/corporateInformation/facts/structure.jsp E-mail is firstname.lastname @ aa.com So, second in line is Chief Operating Officer is Robert.Isom (or maybe Bob Isom if they're being casual since the prez is Doug) at aa.com President is Scott.Kirby at aa.com and People/Communications is Elise.Eberwein. Et cetera.
Pick the one(s) that would be most likely to be the ranking official of the most likely department or contact the CEO and blanket the others with a CC rather than send out separate e-mails; they can all see that each of them are in the loop. And include the e-mail of the person in charge of the department with which you have been speaking (call the person who offered you the 3K and ask for the department head's name) copied in this e-mail as well. Let them start chasing each other's tails while wondering, if you're concerned and upset enough to contact them, who else might you contact. (devil)