XP: amended tax question

[keyslover]

We amended our taxes for 2020, I just checked the status and found this:


Where's My Amended Return > 2020

Take Action! Please see below for additional info about your amended return.

Your amended return was received on April 06, 2021. However, it has not been processed. We apologize for any inconvenience.



Please call 800-829-0582, extension 623, between the hours of 7 a.m. and 7 p.m., Monday through Friday. You will need a copy of your amended return.




Do I need to do anything? What does this mean?

Thanks!

[seeyalater52]

You don’t need to do anything. Processing is months and months and months behind. It will just be a while before they get to it.

[quesyrah]

Aug 4, 2021 10:07:39 GMT -5 keyslover said:

We amended our taxes for 2020, I just checked the status and found this:


Where's My Amended Return > 2020

Take Action! Please see below for additional info about your amended return.

Your amended return was received on April 06, 2021. However, it has not been processed. We apologize for any inconvenience.



Please call 800-829-0582, extension 623, between the hours of 7 a.m. and 7 p.m., Monday through Friday. You will need a copy of your amended return.




Do I need to do anything? What does this mean?

Thanks!

We started getting that message several weeks ago and then last week it was processed and we got our refund!

It also triggered our advance child tax payments status to change from not receiving advance payments to enrolled in advance payments. We also got our stimulus this morning.

[whatever]

Yes, you should call. Your return could be processed without a call, but this will speed it up. They are missing something or they need clarification.

Call first thing in the morning and never on a Monday.

(I’m a CPA and I see this message often.)

[keyslover]

whatever , Thanks. I tried calling now, but lines are busy so they won't take my call. It is 8:40 local time. My question if you know- what time zone is the the 7am -7pm they want me to call?

[whatever]

Aug 5, 2021 8:41:06 GMT -5 keyslover said:

whatever , Thanks. I tried calling now, but lines are busy so they won't take my call. It is 8:40 local time. My question if you know- what time zone is the the 7am -7pm they want me to call?

I believe it’s eastern time. Just keep dialing, you will get through eventually. That’s what I do