Shutter fly annoyance

[Becca]

Nothing like waiting until the last minute...

I had been intending on making photo books for some family members for Christmas. Life got busy, and I didn't get them finished until earlier this week (Monday?) whenever it was that Shutterfly was advertising "last day to receive your order by Christmas Eve with standard shipping"

I ordered 3 books total. 2 of them I paid for standard shipping as shutter fly said that would get them here by Christmas Eve.

The 3rd one I wanted by today, so based on shutterfly's arrival estimate, paid for 2-day shipping.

A couple days ago I got an email that the first two were printed and shipped. The 3rd one I received an email TODAY that it had printed and shipped. With an estimated delivery date of Christmas Eve.

I am so annoyed. I know that shipping dates are just estimates, but the book with 2-day shipping was actually ordered 10 minutes before the others. So why was it printed a couple days later? Because I paid extra for shipping so that they could delay printing and still get it out by Christmas?

I totally feel like I just wasted $10 (difference in shipping between standard and 2 day).

Am I reading too much into this? Anyone else ever notice shutter fly do this?

[zeewifeandmama]

I've never had this problem but I'd be kinda pissed. Ime, shutter fly has really good customer service, maybe you can call and get the shipping refunded?

[jennistarr1]

I agree...I would write an email and see what they offer

[Deleted]

I would definitely contact them. I received my photo cards and wasn't happy with the print quality. They credited my account for the amount I paid, no questions asked.

[ECB]

Definitely contact them. But were they all exactly the same - size, etc? I aske because I ordered 3 calendars and 1 desk calendar. Same order. Desk calendar came 2 days earlier than the others. I assume size/type of product plays a role in the speed of output.

[Ashley&Scott]

That sucks, I would have expected the book ordered first to be printed first as well. And obviously shipped first since you paid for upgraded shopping.

I would call & complain. I've had good luck with their customer service, I expect they'll offer you at least a partial credit.

[Norticprincess]

Their twitter team is usually pretty good about fixing things faster than email.

[Becca]

Thanks guys! Once I have the books in hand, I will call them. (can I embarrassingly admit that I don't know how to use twitter?)

And to answer one of the questions, the book I ordered first, with expedited shipping, was the exact same book as one of the other two (I placed separate orders so that I could use multiple coupons that they wouldn't let me put all on the same order)