Another great Lego CS story

[brit1017]

Love the response from the customer service rep!

games.yahoo.com/blogs/plugged-in/boy-writes-letter-lego-losing-minifigure-gets-awesome-220816003.html

Seven-year-old Luka Apps spent his Christmas money on the LEGO Ninjago Ultra Sonic Raider set. A sound investment, if you ask us. But the thing about LEGOs -- those small pieces are easy to lose. They don't call 'em minifigures for nothing.

Against his father's recommendation, young Luka took his newly procured Jay ZX shopping. And then, wouldn't you know it, the figure went missing, never to be seen again.

Luka, not one to admit defeat, decided to write a letter to the good people at LEGO seeking a replacement.
ITV News has Luka's letter:

Hello.
My name is Luka Apps and I am seven years old.
With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. The number is 9449. It is really good.
My Daddy just took me to Sainsburys and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat.
I am really upset I have lost him. Daddy said to send you a email to see if you will send me another one.
I promise I won't take him to the shop again if you can.
– Luka

A short time later, Luka received a reply from Richard, a LEGO customer service representative. Richard wrote that he had spoken to Sensei Wu, a master from the Ninjago line.

Luka, I told Sensei Wu that losing your Jay minifigure was purely an accident and that you would never ever ever let it happen ever again.
He told me to tell you, "Luka, your father seems like a very wise man. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!"
Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan.
So, I hope you enjoy your Jay minifigure with all his weapons. You will actually have the only Jay minifigure that combines 3 different Jays into one! I am also going to send you a bad guy for him to fight!
Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! And of course, always listen to your dad.

And that, ladies and gentlemen, is how companies score lifelong customers.

[BAMFMrsB]

I'm not tearing up. I just have a 2x4 in my eye.

:-(

Kudos to the LEGO SC people. They are awesome. My DH was a huuuuuuuuuuuuge LEGO nerd as a kid and we cannot wait for BabyBAMF to discover the LEGO universe.

[hellonurse]

Aww, that's awesome.

[rosetyler]

Why is this making me cry? What a cute story

[tripleshot]

Yeah, I got a tear in my eye too.

[dexteroni]

omg that is great. It would have never occurred to us to ask Lego when my nephew lost his Lego Boba Fett. He was so upset. We ended up finding him a new one on Amazon but it cost a heck of lot more than an average Lego guy, and it certainly didn't come with a bonus guy or an awesome story.