Need opinions re: i

[verypunny]

So I got a groupon to a new salon that I had never been to. I made an appt and went in and got a cut and highlights. I have a lot of hair and she didn't have time to dry it and style it which I understand even though I was disappointed. I am happy with what she did and I tipped accordingly. I tipped on what the total would be before the groupon. It ended up being 30.00

All stylists are independent and rent a chair, I paid the tip with my credit card on one of those square register things that you put on your phone to accept payments. She asked if I wanted a receipt and I stupidly said no.

I look online and it shows a payment of 37.50. What do I do now? Did she change it? Do I talk to her or owner of salon? Do I drop it? Ask for it all back or my 7.50?

Her kids are in the same school as mine if that matters, althought I never see her there and it is not the same grade.

What would you do?

[Doc_Lobster]

Could that have been sales tax, or was the tax included in the $30 total?

[alzi]

So the 30 is her tip? And she charged it wrong? Or did I read this wrong.

[verypunny]

It was a groupon so it was just the tip that I charged and I signed for 30. But since I waived a receipt I am probably sol and she knows it.

[alzi]

Oh, that is kind of ballsy then.

[eb777888]

EEEEEKKK!!!

Awkward.

I honestly don't know what I'd do only because of the connection, but otherwise, I'd definitely call. Over $7.50. Yes.

[tulip]

How much did you want to tip? I'm not understanding what you thought you where being charged.

[Doc_Lobster]

Oh, so the entire amount was covered by the groupon? Hmm. I would call and ask about it.

[juliagoulia]

Hmm the weird amount makes me think it may have been some type of fee or tax or something... I would call the manager and ask and if there isn't a good explanation- I'd demand it back/ complain to Groupon if they won't do it.

[verypunny]

I wanted to tip 30 and then when I checked my bank account it shows a charge to her for 37.50. She had me type In the amount myself and I wrote 30.00 I am sure.

[LeggsBenedict]

I would call. that should not be sales tax, and it's possible she just did it wrong. I've never been charged sales tax on a groupon.

[tulip]

Wait I get it after your update, I would call and find out what the overcharge was for. But I would wait 2 days, it maybe a hold amount.

[ralphlauren]

Let it go

You have no proof so I would not call

[eb777888]

Yeah, just call. It's probably a mistake and her not trying to mess with the tips, so yeah, call. And even if it was her messing with the tips, you shouldn't be embarrassed that she's stealing.

[Marle]

It's a hold. It will go back to your account.

[verypunny]

I am sorry i am being confusing. I bought the groupon which covered the whole service. I brought it in but it obviously doesn't cover gratuity. And it pisses me off because I thought I was being fair.

[verypunny]

Jan 12, 2013 22:49:05 GMT -5 Marle said:

It's a hold. It will go back to your account.

Ahh okay, I haven't heard of this but I am glad I asked! Thanks

[speckledfrog]

I would call. I don't think the burden of proof lies with you, which is why you have to sign.

We had a similar issue with a restaurant bill once and successfully disputed it with the credit card company. We did not have to send them our receipt.


ETA: Good point about the hold. Wait a couple days and check again.

[snakeoiltanker]

Jan 13, 2013 4:23:03 GMT -5 FormerlyRR said:

Yes, in a service industry like a salon or restaurant, the initial swipe holds the total plus a cushion to cover the tip. The system has no way of knowing your total was the tip, so it held extra. When the transaction is batched (finalized) the correct total will show up on your account. Same thing happens in a hotel, room + tax + some predetermined amount for charges to the room, finalized for the exact amount after checkout.

This, but if the extra charge doesn't fall off after a few days. Absolutely call.

[Bonita]

I would wait several days until the final charge comes through (not pending)...If it's still $37.50 I would maybe call and ask, or just dispute with my credit card company.

[verypunny]

It has already cleared my account for the 37.50? Are you saying the over charge will be refunded?

[sunshineluv]

I would absolutely call, if she did it to you, she is doing it to lots of people, and I bet the salon would want to know.

[Deleted]

I would call..if you don't get a satisfactory response. I would call your cc company and dispute it. The business must produce proof that you said 37.50. It is tough to do for them in this situation. YOu will be refunded the 7.50 by the cc company who then takes it from the business.

[polarbearfans]

I would call today or Monday and speak with the manager.

[tulip]

Jan 13, 2013 8:34:27 GMT -5 verypunny said:

It has already cleared my account for the 37.50? Are you saying the over charge will be refunded?

Yes it will. The CC machine has to poll which happens over night. When it takes the charge off it won't even show in your statement as a refund the amount charged will show as 30.00. Certain gas stations now do this as well, QT always has a hold of like 15.55 or some weird amount. It always rights itself.