UD primer potion question

[thatgirl]

I have a tube of UD primer potion -original.
The primer has become very thick and dry. Has anyone tried to thin it??
I am thinking of injecting the tube with sterile saline and kneading the tube to mix.
? thoughts from the group???

[natablue]

I haven't tried to thin it, but I had this exact problem before. The product was so thick I could not squeeze it out of the tube, even though it wasn't clogged. I had heard of people cutting the tube open to get the product out - I just ended up tossing it. A huge waste of product. I switched to Too Faced Shadow Insurance and haven't had any issues.

[AngGee]

I'd bring it back to Sephora and see if they wouldn't take it back. I have a tube, and so far it's good but I will be on the look out for this.

[thatgirl]

I contacted UD, they tell me that the tube is meant to be used in 6 months and as long as I got 6 months use I got my money's worth and to buy a new tube. I was NOT asking for a refund, I simply asked if I could thin the product! They would not answer my ? Just told me again to buy a new tube !?!?

[mrst2]

That is terrible customer service!

[Deleted]

Jun 6, 2012 6:44:23 GMT -5 thatgirl said:

I contacted UD, they tell me that the tube is meant to be used in 6 months and as long as I got 6 months use I got my money's worth and to buy a new tube. I was NOT asking for a refund, I simply asked if I could thin the product! They would not answer my ? Just told me again to buy a new tube !?!?

What?? I'd be pissed. For as much as their products cost, they better be bending over backwards to get you a new tube. Assholes.

[thatgirl]

I too was shocked by their attitude. I had to call them because the email I sent 2 1/2 weeks ago was never answered. Time for
Me to change to Too Faced for my "new tube"

[beaglechon2012]

Aw man, not happy to hear bad things about UD..that sucks. I am sorry girl!

[Deleted]

Have you tried ELF? I get mine at Target for $1 and I honestly like it better than UD.