How unprofessional is this? Somebody please put this lady in her place.
I think it's unprofessional the way the spa is responding. I would shut the entire face book page down at this point if I were them. A man lost his life and the comments people are stating are really, really mean -- regardless of how long the guy worked at the spa. He just left behind 3 kids and a wife who is going thru major hormonal changes after just having twins.
I don't know any of them, it's a spa I went to once and am friends with them on Facebook to see their deals. It's not the salon my MIL works at. I did make a comment, just stating how it seemed unprofessional for them to post, which she deleted.
Meh, I couldn't sleep last night so I looked. I looked at the widow's fb page as well, and I didn't see anything there that was so damaging to the business that she deserved to be personally attacked the way she was. The attacks were venomous.
Her (the widow who blasted the business) gripe focused on 2 things: 1) That the business owner took a larger percentage of the tip if it was left on a CC, but employees and customers were not told this and the widow felt this was a shady business practice and 2) That the business owner did not seem to care at all that this former employee was dead... at the very least, business owner did not follow social/societal norms of offering condolences of any kind.
If gripe #1 is a fact, then there is nothing slanderous about it. If the business owner is not being upfront about this practice, either to her employees or to her patrons, then I agree that it is a shady business practice. While I think 25% is a ridiculously high % to take from a tip - personal feelings aside, if that's her policy, her employees should be aware but more importantly, her patrons should be aware as well. If I was patronizing an establishment that had this policy in place for credit card transactions, I would want to know so that I always tipped in cash.
Gripe #2 is just that, a gripe, and she had every right to say it if it happened. Of course there are always 2 sides to every story, but if the owner wanted to save her reputation, her actions only seemed to prove the widow's point.