LLL Customer Service Rave!

[jchokie79]

As with the recent decline with LLL quality, I'm happy to report a positive experience.  

I was on vacation in Charleston, SC last week and purchased a few items from their store.  One of them being the Contempo jacket which I love, BTW.  It's like a cross between the Stride & Define.  

Anyway, earlier this week I realized that they had dropped the price online by $20!  So I contacted the online Educator who informed me that I would have to contact the store directly.  I called the store today and they insisted that they could not do anything over the phone.  

Just as I thought I'd lost out on the $20, I contacted the online Educator again.  And they're now sending me a GC for the $20 plus tax!  I don't know what transpired between earlier this week and today with the online Educators.  My guess is that a lot of people have either complained or I just got lucky with this particular Educator but regardless I am very pleased with the customer service today. That is how you keep a loyal customer happy, LLL!

Just thought I'd share my great experience and in case anyone's eying the jacket.  More pics on my blog.

[jordylee]

The jacket is cute, but IMO thats not great customer service. You had to make three different phone calls just to get a reasonable solution that should have been offered right off the bat. Don't get me wrong, I love LLL's clothes... but I would be really annoyed if I had to call three times.

[Deleted]

I'm glad they offered you a GC. The customer service at the LLL where I live completely sucks. I would probably buy more things from them if I didn't hate going in there.

[katietornado]

Jun 1, 2013 17:05:16 GMT -5 jordylee said:

The jacket is cute, but IMO thats not great customer service. You had to make three different phone calls just to get a reasonable solution that should have been offered right off the bat. Don't get me wrong, I love LLL's clothes... but I would be really annoyed if I had to call three times.

I don't know.  I think it's pretty great, considering they weren't obligated to do anything.  Things go on sale all the time...if you buy before a sale, them's the breaks, you know?