United MileagePlus Explorer Card - A question.

[justsam]

I just got mine a few months ago. I've been using it, so I've earned miles. I even got 30,000 bonus miles. (Yay!) But when I log into my United MileagePlus account, it says I haven't earned any miles. That they'll be earned after travel is completed. (I do have a trip in September booked on United.)

Am I wrong in thinking the miles I've earned from my cc will show up there? Their help section isn't much help, so I haven't been able to find the answer to this question there. When I'm logged into my Chase accounts online, and viewing my cc activity, the links regarding my rewards (miles) takes me to the United MileagePlus login page. And I can see my earned miles when I'm in my Chase accounts. So they're there. Just not showing on the United page.

I'm wondering if what I'm logging into is just the frequent flier program? I've never belonged to one before, so this is new to me.

[awkwardpenguin]

The miles should show up in your MileagePlus account on the United page, but not until a few days after your statement closing date.

[y4m]

There are two kinds of miles - flight miles (for qualifying for premier status) and earned miles. The card only earns you miles, they don't count as flight miles for status purposes. So if you're on United's website and it says something like "year to date premier miles" - you'll be at 0 until you actually fly. Mileage Balance refers to earned miles, so you should see your credit card miles there.

[justsam]

Jun 12, 2013 14:13:59 GMT -5 y4m said:

There are two kinds of miles - flight miles (for qualifying for premier status) and earned miles. The card only earns you miles, they don't count as flight miles for status purposes. So if you're on United's website and it says something like "year to date premier miles" - you'll be at 0 until you actually fly. Mileage Balance refers to earned miles, so you should see your credit card miles there.

Thank you. That's what I was wondering.

So the miles I earn with my card - I can redeem those for flights, right? Because when I clicked on the "redeem rewards" link from Chase, it took me to the United page, where it says I have 0 miles. I don't want to redeem them yet, I was just curious how it all worked.

And I've gone through 2 statement cycles, so it's not a brand new account.

[y4m]

I'd call Chase and make sure it's connected to the right account. They should be able to tell you how long it will take to hit.

[emilyinchile]

They should be showing up under your "mileage balance" on the Mileage Plus page. I'd call United and ask. It just took them almost a month to post miles from a trip I took on Copa (which uses the same Mileage Plus system, it's not a partner airline with a different program), so I think they may just be really slow, but it's worth the phone call.

[justsam]

I'll give them a call. Thanks.