if you know stuff about computers, i need some help.

[saraandmichael]

this started yesterday morning and i thought it was a virus, but malwarebytes isn't picking it up and the google isn't helpful either.

i get this little green icon in my taskbar that is a file folder with a circle with an arrow on it and an error that says "update~1.exe has stopped working" and i have no idea what it is.

can anyone throw me a bone?

[BAMFMrsB]

DH found this:
processchecker.com/file/UPDATE~1.EXE.html

HTH

[weelass24]

Sounds like something jacked up your .exe file in windows. Probably a vius.

I would try doing a system restore to a previous date. Hold on a sec and I'll see if I can walk you through that. my work computer might not give me that access, but a full system restore even to yesterday will fix it.

[weelass24]

do you know what version of windows you have?

[saraandmichael]

okay, so i looked at the details and it says the fault module name is StackHash_2264. I have no idea if this means anything either.

I am kind of computer dumb.

[saraandmichael]

Jun 22, 2013 9:59:36 GMT -5 weelass24 said:

do you know what version of windows you have?

windows 7

[weelass24]

Do you have spybot? You might try that first, they usually pick up more than your run of the mill anti-virus software does. I'd also use AVG anti-virus over anything else (plus it is free), especially McAfee.

If that doesn't work, this should. When I do it, I do it to the most recent heathly computer date, so if you have the option for say 6/18/13 and your computer was good then, you should be OK.

www.dummies.com/how-to/content/how-to-complete-a-system-restore-in-windows-7.html

[saraandmichael]

Jun 22, 2013 10:06:15 GMT -5 weelass24 said:

Do you have spybot? You might try that first, they usually pick up more than your run of the mill anti-virus software does. I'd also use AVG anti-virus over anything else (plus it is free), especially McAfee.

If that doesn't work, this should. When I do it, I do it to the most recent heathly computer date, so if you have the option for say 6/18/13 and your computer was good then, you should be OK.

www.dummies.com/how-to/content/how-to-complete-a-system-restore-in-windows-7.html

thank you!

i am running it now.