Dear client,

[ridethelightning]

If you miss 6 appointments with no word from you, your case will be closed. Then, when you call to reopen your case, and miss yet another appointment with no word, please do not have someone call me and act like I have not tried.

"So and so has a case, but hasn't had the chance to meet with you. When can we schedule something?"

How about 8 months ago when I began trying to schedule?