Impressed with Coldwater Creek Customer Service

[love1999]

I have never shopped there before but I loved the necklace Bimbi had on the other day in her OOTD and I ordered it in both colors. They just arrived and the turquoise one was broken (and I'm pretty sure not fixable). I called CS and they told me to just throw that one away and they'd be sending me a new one at no charge!

[futurepivko]

NICE! This may be the first review about their CS on this board.

[bimbi284]

Jun 15, 2012 14:31:06 GMT -5 love1999 said:

I have never shopped there before but I loved the necklace Bimbi had on the other day in her OOTD and I ordered it in both colors. They just arrived and the turquoise one was broken (and I'm pretty sure not fixable). I called CS and they told me to just throw that one away and they'd be sending me a new one at no charge!

That's awesome! I'm happy to hear they are so good! Yay for ordering the necklaces!!

[veruca5839]

That's great!

[sallybrown]

I ordered that turquoise necklace, too. I was surprised at how long it was, so I did a little alteration to it and shortened it! Are you keeping yours the same length?

[love1999]

Nope, I'm removing the cord and adding chain per instructions Bimbi provided me (with pictures!) the other night. Just have to get to Michael's this weekend to pick up the chain (need to go to get stuff for work anyway, so double duty shopping!). I'm definitely making it shorter...that thing hangs all the way to my waist right now!