Lifetime sheds

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H and I have one of their sheds.  In the last big storm we had one of the skylights got broken.  Lowes where is bought it doesn't carry replacement parts. We tried contacting Lifetime directly with no luck.  H called twice and was on hold for over 20 minuted each time and never got through.  He also emailed and they never responded.  Is there anyway to get a hold of this company? Or does anyone know of a store that sells replacement parts?