Can I return/exchange @ j.crew outlet w/o receipt?

[quorra]

I lost mine :-( and have two skirts that I really need to exchange for something else (or return). Do they require a receipt?

[alzi]

I have the same question. I bought a skirt, wore and dry cleaned once and there is a big hole in the seam. NOT cool.

[NachoProblem]

In my experience, JC customer service is great. But they do have some d-bags working in their stores, especially at factory. I would see if you have any luck in the store, and if not, call corporate. I've talked to several people at corporate and they're always super eager to help.

[busybodyk]

I would call or chat online with customer service. I had to return a skirt with a hole (might be the same as yours) recently and they were great.

[quorra]

Ugh. I chatted with them, and this was the response - Factory merchandise is able to be returned to the Factory store within 30 days of the purchase date and with the receipt.

[busybodyk]

Jun 18, 2012 11:35:09 GMT -5 quorra said:

Ugh. I chatted with them, and this was the response - Factory merchandise is able to be returned to the Factory store within 30 days of the purchase date and with the receipt.

:N: