Landscapers just broke our car window

[katfco]

I just got a knock on the door and it was the landscaper the complex uses. Behind him is our van, parked on the street, now with the side window broken. It doesn't have a hole in it, I think it was hit more in the corner, so it might still be drivable without having to put a plastic bag on it. He said something flew out of the weed whacker, which doesn't surprise me, if he was in the bushes.

He says his company will pay take care of it. Any guesses if they do and how long it takes?

[dixeedeluxe]

I think Safelite comes next day!

[jaime183]

ugh. that sounds like a headache. im glad they were able to tell you/find you

[katfco]

Aug 27, 2013 13:41:50 GMT -5 dixeedeluxe said:

I think Safelite comes next day!

Do they fix it at your home? I'm not sure how it will all work since I expect them to pay for it. I don't know if we have to use their mechanic or not. Our insurance also sometimes will give a loaner car if ours is damaged in an accident. Not sure if this qualifies.

[dixeedeluxe]

Aug 27, 2013 13:44:20 GMT -5 katfco said:

Aug 27, 2013 13:41:50 GMT -5 dixeedeluxe said:

I think Safelite comes next day!

Do they fix it at your home? I'm not sure how it will all work since I expect them to pay for it. I don't know if we have to use their mechanic or not. Our insurance also sometimes will give a loaner car if ours is damaged in an accident. Not sure if this qualifies.

Yup!  They'll come to you, wherever you are. 

[mala]

Safelite will only come to you for some fixes. I don't know if they will come to you for a broken side window. You'll have to call and ask. The landscape company might want you to get it fixed and then show them the reception to be reimbursed, or they might want to pay safelite/whatever company directly. They may also just cut you a check for a specific amount. Ask for the number for the supervisor or owner of the company and talk to him, not one of the underlings. You might want to call your insurance, too, because if the landscapers don't want to pay or stall then your insurance company can lean on them a bit.

[mala]

The recipt, not reception lol

[muppetinma]

That sucks. It's inconvenient, but that's awesome that they took responsibility for it.

[katfco]

Aug 27, 2013 14:06:16 GMT -5 muppetinma said:

That sucks. It's inconvenient, but that's awesome that they took responsibility for it.

I am very glad they're taking responsibility. In fact, I got a call from a glass place an hour after it happened. I was on a walk with Caleb so I couldn't get details, but it sounds like their not going to drag their feet.

When it's all taken care of, I need to send them a thank you letter for taking responsibility like that .