Tarte has great customer service!

[mrst2]

I ordered the gifts from the lipstick tree Achiote color collection from their website mainly for the lipsurgence because the color looked really pretty. I got it on Friday and when I went to use it the whole top part of the lipsurgence broke off and fell on the floor so I lost a good bit of the product. I emailed their customer service just to see if there was anything they could and after having UD ignore the one email I sent them I wasn't actually expecting Tarte to do anything. I got an email from their customer service first thing Monday with a return label to send the bad one back. I sent it back Monday and the new one arrived today.
btw- It's a gorgeous lip color.

[futurepivko]

That's great! I love hearing good CS stories.

[ralphlauren]

Can you pip the color?

[vampsterdam]

I bought that same kit (the one with lip stain, gloss and blush, right?)

It's a really nice color for summer.

[mrst2]

Jun 21, 2012 8:35:38 GMT -5 vampsterdam said:

I bought that same kit (the one with lip stain, gloss and blush, right?)

It's a really nice color for summer.

Yep, that's the one.

[veruca5839]

Glad to hear your good experience! I love a lot of their products, but haven't actually ordered through their site very much.