I still don't have my rug.

[cleo29]

I am calling them now. Last week they had some random woman call me with their "solution" which really was not a great solution and I am really pissed that rather than calling me himself, as he should have done, he passed what he knew would not be a satisfactory answer to some other poor person to deliver.

I am so angry. I have never, ever received such poor customer service in my life and I will be telling every person I know to never trust their rugs to this company again. If they had handled it well in the first place, it would be different. I understand accidents happen, but instead they first tried to tell me that I had heavy furniture sitting on it and that is what caused the damage and then acted like they were doing me a favor by knocking down the price but still wanting me to pay.

I've left a message with the brother of the other guy I had been talking with, both are owners.

[candreco]

Ugh, why are they being so weird about this?

And also, what company? I don't want to end up using them too.

[cleo29]

Hadeed. And I have no idea. Apparently they don't want to give up a dime.

[candreco]

Wow, that is a pretty popular company around here to have such crappy customer service.

[cleo29]

I know. H looked them up on Angie's List and they have a D rating mostly for ruining people's rugs. People did not mention the company giving any kind of compensation which makes me think they rarely do.

[texassmith]

I haven't seen any of your previous posts about this. Is it Rugs USA?

[cleo29]

Sept 11, 2013 13:17:04 GMT -5 texassmith said:

I haven't seen any of your previous posts about this. Is it Rugs USA?

No.

A local rug cleaning company.  They are on my shit list.