A little LLL rave

[majick143]

I just wanted to share an awesome experience I had this week with LLL. I went in to pick up the pace setter skirt and while I was there, I was wearing a pair of my studio pants. They had pilled on the top of my thighs where my other studio pants hadn't. I just mentioned it to them and they seemed very concerned and ended up telling me to get a brand new pair (and size down woo hoo!). They exchanged them for me no questions asked\wasn't even my idea because they didn't feel like that was normal wear for their pants. I literally walked out of there in new pants, I was so thrilled. I don't know if it helped that I came in for something else as well and was wearing LLL head to toe like their store threw up on me but HEY.... pretty awesome!

I know they're pricey but this kind of service and attention was worth it for me. FWIW these pants were nearly a year old too.

[bimbi284]

Wow, that's awesome!

[fashionx]

That's awesome customer service! I love that they stand behind their product, and for that long too. Sweet deal!

[preppy]

I love lulu. They are amazing. That is some fantastic customer service!!

[majick143]

I was definitely blown away. I love their stuff and I've had such good luck with the quality of it all. I have to admit I do feel a twinge of remorse for the prices I pay sometimes but that experience alone has won me over. If they're standing behind the products that definitely makes it worth a little more $ to me

[FormerCityGirl]

That's how the one I buy the majority of stuff from is for service. They know us by name and the Manager even remembers where DH and I are from since she grew up near us. We've had some alterations done and shipped. That's how she knows our address.