Etsy morality question

[muppetinma]

A couple of weeks ago, I ordered a wet bag from a shop on Etsy to use as Andrew's toiletry bag.  I got the item quickly, no problem.  I went to Hilton Head for a few days and when I came home, there was another package from the seller.  It had another wet bag in it.  The packing slip had the same order number.  I checked my order and paypal and only got charged for one.  I e-mailed the seller and told her that she sent me an additional one by accident.  She sent me a shipping slip so I could send it back.  Cool.  No problem.  Well, I just got an e-mail from paypal saying that she refunded the cost of the wet bag, minus shipping.  I'm guessing she thought I was returning the product I ordered?  I even included the original order and a note.  

Do I contact her and let her know that she refunded money that she didn't need to?  Do I just keep it and move on?  Obviously, I know what the right thing to do is.  I just get extraordinarily frustrated when people who run small businesses are completely inept.  Fulfilling my order twice is a mistake that could happen to anybody.  But refunding my money when I included a note that said I was returning the extra bag she sent me?  Ugh.

[The Foozzler]

Personally, I would probably just drop it at this point. You've tried multiple times to make things right.

[irishsara]

I agree. I'd just let it drop. Unless it weighs on your conscience.

I mean, she can't possibly be that busy?

But, maybe she was refunding your money for the inconvenience?

[sunshineluv]

How much money are we talking about? I have a threshhold. Haha, ex. when Target didn't charge me for my mouse the other day, it was less than $10, so I didn't go back to the store. If it had been $20, I would have gone back, even though it was their mistake.

[muppetinma]

Dec 3, 2013 9:41:34 GMT -5 irishsara said:

I agree. I'd just let it drop. Unless it weighs on your conscience.

I mean, she can't possibly be that busy?

But, maybe she was refunding your money for the inconvenience?

She's got over 8,800 sales, so she could be that busy.  If she were doing business on the smaller scale, I'd try harder to make it right. 

[lolaburns]

Something similar happened to me. I contacted the person to alert them of a mistake because I didn't want weird karma and it would have weighed on my mind forever. I just sent a payment to their Paypal account.

[muppetinma]

Dec 3, 2013 9:43:20 GMT -5 sunshineluv said:

How much money are we talking about? I have a threshhold. Haha, ex. when Target didn't charge me for my mouse the other day, it was less than $10, so I didn't go back to the store. If it had been $20, I would have gone back, even though it was their mistake.

She refunded $17, the cost of the wet bag.  The original order was for $21.25 I think, which was the bag plus shipping and handling.    

[Deleted]

At this point I would just move on. She is obviously confused and/or unorganized and you already did the right thing once. I don't think it should be on you to spend time and effort to help correct a mistake she made a second time.

[skwcm80]

I'd send another email, but I wouldn't blame you if you didn't.

[Deleted]

Maybe she just did it to be nice, to keep her reputation good or something? I would feel awkward too, but would probably take it as a nice gesture and woudnt want to deal with it anymore.

[Faevantastic]

I'd just re-pay the amount she refunded with a note saying she accidentally refunded this to you and be done with it.

[joyhart02]

I would just move on, you tried.

[katfco]

I would email her and let her know, step by step what had happened. It could be she has someone working for her and she doesn't realize the person is incompetent. If she's trusting this person, she might not realize it unless customers tell her there's a problem.

[eav2c]

Will you mail the second one back still? I'd try to rectify the money once more but if she doesn't get it, I'd move on.

[Deleted]

I would donate it to some charity and be done with her, LOL.

[mscatra]

I think it would weigh on my conscience, so I'd repay her via PayPal with a note, like others suggested. If she screws it up again my conscience can eff itself.

[jfh]

Dec 3, 2013 10:30:18 GMT -5 skwcm80 said:

I'd send another email, but I wouldn't blame you if you didn't.

This exactly.