misspelled name on ticket--Urgent

[marytini]

Husband and boss have a last minute business trip TODAY. Ticket booked 1-2 days ago by someone else. Both their names are misspelled.

They think they can just have it changed at the ticket counter when they check in. I think they are wrong.

Boss called Orbitz and was told it would "cost a lot of money to change it."

I think they should at least call the airline (Delta) and try Orbitz again.

I think they are going to be very unhappy when they show up at the airport. 2 guys with misspelled names, tickets booked by someone else....not suspicious at all. ::insert sarcasm::

Ideas?

**travel is not part of their job, this is a new situation, they are just going to help out a store that is floundering in it's first weeks of being open. The other store's owner purchased the tix, so it isn't like a travel agent or anything.

[Deleted]

Yeah they need to call the airline.

[emilyinchile]

How far is the airport? If it's reasonably close, I'd probably go and leave an extra hour before the flight. People are often more apt to help you in person if you're nice than they are over the phone.

[Deleted]

I'd be calling the other store owner who booked it and tell them to fix it.

[frlcb]

Delta usually charges a fee to change a name on a ticket. I agree that it may be better to go in person to the airport and try to do it.

[marytini]

Airport is 1 hr away. I'll tell him to try calling but also to get there early.

Sent from my DROID RAZR using proboards

[mdgirl]

With the weather being so crappy in Atlanta today I imagine the phone lines at Delta are already nuts. I agree with just getting to the airport really early and being patient.

[frlcb]

My friend had a 9 hour wait time on Delta last night when she tried to call them. Definitely don't call.

[Cicero]

Who booked it? When travel departments are booking things this happens a lot more often than you'd think.

[Deleted]

how bad of a misspelling are we talking. His name John and they spelled it Jon or is his name John and the ticket says David

[wise_rita]

I have nothing more to add, but geez, what an amateur mistake that person made.

I hope it works out for them!

[neonpink]

I've flown Delta and had a name change. Someone booked my international ticket under my married name. I was still traveling with my maiden name passport. Delta had no problem changing it and not charging. I'd just explain the situation.

[msturtle143]

I had this happened few years ago on my trip to Asia. I did pay $100 to correct it at the check in counter. I couldn't take the chance. 

[Champagne Supernova]

I wonder how bad was the mispelling.

DH and I's first names and last name get mispelled all the time and never had any issues.