SCREW YOU SEPHORA

[futurepivko]

Whaaaaaaaaa?

[nsl]

What, what, what? That's bullshit. Honestly, I'd stop even trying with Sephora if their CS can't figure out the zip code problem. Nordstrom carries Laura Mercier and has free shipping without a minimum purchase.

[mrssavy42112]

Jul 11, 2012 12:53:16 GMT -5 cab1217 said:

I hate going to the store, as well. AND, they never EVER give me samples in store. Bastards.

I rarely can get a sample out of them too. They always say 'oh, we don't have/give samples for that.'

[fancylaces]

Jul 11, 2012 12:41:44 GMT -5 carrotsmakemefat said:

It claims that my zip code is not valid (which it is). I updated all my credit card info (over a month ago when I moved) and it won't process AT ALL.

I would check with your credit card company/bank to make sure that when the information was updated it got entered correctly. I used to work in customer service and even when something as small as a zip code was wrong we couldn't get into the system. Think about when you buy gas with a credit card, it asks for your zip code. It would be the same as entering the wrong PIN if your bank/CC company has the wrong zip code on file.

[fancylaces]

Jul 11, 2012 13:18:14 GMT -5 carrotsmakemefat said:

it is all correct. I checked over and over. Sephora is just filled with dumbasses.

Well that sucks!

[veruca5839]

Wow, WTF, that really sucks

[house]

Can you get a friend/family to order for you? Otherwise, it really sucks about the CS.

[bimbi284]

Soooo...couldn't you just open a new user account on their website (with the help of CS) and have them transfer your VIB points...or just somehow override the system and add those VIB points to your new account?

I don't believe that there's NOTHING at all that they can do. If they really wanted your business, they would make it happen.