Your letter is too nice. Write it like how you told us in your OP... forceful, upset, disgusted... Be more demanding and ask for more than just one segment of your trip refunded... like a full refund, reimbursement for clothes, AND a free ticket or 50k miles. Don't sell yourself short. You deserve more.
I'll be back when I get a little time to write something up.
So I have registered with twitter as I want to keep it off Facebook. I am currently mulling over my tweet to AA. Thinking of something along these lines-
I experienced an awful situation on my recent transatlantic AA flight. The previous passenger had urinated on my seat and I only found out after I sat in it. Over 10 hours with someone else's bodily fluids on my clothes. Was offered only 3k miles in compensation. What a joke!!
I will go into more detail/compensation demands when the get in touch.
So I have registered with twitter as I want to keep it off Facebook. I am currently mulling over my tweet to AA. Thinking of something along these lines-
I experienced an awful situation on my recent transatlantic AA flight. The previous passenger had urinated on my seat and I only found out after I sat in it. Over 10 hours with someone else's bodily fluids on my clothes. Was offered only 3k miles in compensation. What a joke!!
I will go into more detail/compensation demands when the get in touch.
Thanks again for the support!
If you just joined twitter, I'm going to guess that you don't have many followers. I will say that unfortunately companies are more likely to respond to social media complaints if you have a lot of followers/friends.
You don't have to put the FB post on your page. You can post it to the American Airlines FB page. That is more likely to get you some attention that using a just created Twitter account.
May I ask why you want to keep this off of facebook? Your friends and family are your best bet to get this ball rolling. If you do a fb post you can have friends share your status and ask them to get the word out about your awful experience.
That's also going to be too many characters for Twitter. I'd definitely go with posting on their FB page, though not sure why you want to keep it off there.
There are just some people who I am connected with that I would rather not know that I sat in pee. If I can post on their page and it not link back to mine, then I will definitely do it.
There are just some people who I am connected with that I would rather not know that I sat in pee. If I can post on their page and it not link back to mine, then I will definitely do it.
I *think* you can control who sees specific posts, but I'm like the worst FBer in the world so someone correct me if I'm wrong.
Yes you can. There's an option to customize who see's your post. You can block whoever you want from seeing it. Go to "more options" and there should be an option to block particular people from it
Honestly though I still don't understand why you'd want to keep it off there. It's not like you sat in it on purpose, yes it's gross. But that's what happened and the reason why you should be majorly compensated for your troubles.
I *think* you can control who sees specific posts, but I'm like the worst FBer in the world so someone correct me if I'm wrong.
Yes you can. There's an option to customize who see's your post. You can block whoever you want from seeing it. Go to "more options" and there should be an option to block particular people from it
Honestly though I still don't understand why you'd want to keep it off there. It's not like you sat in it on purpose, yes it's gross. But that's what happened and the reason why you should be majorly compensated for your troubles.
That is great, thanks very much! I will post it on Facebook.
If you are taking it to Twitter, make it less exasperated and more demanding of action from AA. Do you want a call back from customer service? Is that still pending? DO you want more miles? A refund? State it.
If you are taking it to Twitter, make it less exasperated and more demanding of action from AA. Do you want a call back from customer service? Is that still pending? DO you want more miles? A refund? State it.
I thought I would try Facebook first. Does my previous statement work?
I experienced an awful situation on my recent transatlantic AA flight. The previous passenger had urinated on my seat and I only found out after I sat in it. Over 10 hours with someone else's bodily fluids on my clothes. Was offered only 3k miles in compensation. What a joke!!
I thought I would try Facebook first. Does my previous statement work?
I experienced an awful situation on my recent transatlantic AA flight. The previous passenger had urinated on my seat and I only found out after I sat in it. Over 10 hours with someone else's bodily fluids on my clothes. Was offered only 3k miles in compensation. What a joke!!
Again, no, this does not work. You need tospecify what it is you want. I think some language was suggested upthread but I would post something like: "Upon taking my seat on flight #123 last week I realized it was soaked in urine. I did not have a change of clothes with me and was forced to sit in the outfit that was soaked through to my undergarments, reeking of urine, for seven hours. The 3,000 miles AA offered doesn't come close to compensating for the discomfort and embarrassment I experienced. A full refund of my two tickets, two first-class tickets anywhere AA flies, and lifetime executive platinum status seems far more fitting."
So I have registered with twitter as I want to keep it off Facebook. I am currently mulling over my tweet to AA. Thinking of something along these lines-
I experienced an awful situation on my recent transatlantic AA flight. The previous passenger had urinated on my seat and I only found out after I sat in it. Over 10 hours with someone else's bodily fluids on my clothes. Was offered only 3k miles in compensation. What a joke!!
I will go into more detail/compensation demands when they get in touch.
Thanks again for the support!
That's not going to work on twitter because of the length. I'd do something more like: Forced by AA to sit in urine-soaked clothes for 10 hours b/c seat wasn't cleaned. Offered 3k miles. Is this really how you apologize?
Post by hbomdiggity on Oct 30, 2014 12:57:50 GMT -5
Not sure why you want it off Facebook - you want you friends and friends of friends and strangers to comment how awful it is. The more the better. that's the only reason AA will care.
Not sure why you want it off Facebook - you want you friends and friends of friends and strangers to comment how awful it is. The more the better. that's the only reason AA will care.
Agreed. It's not your public humiliation - it's theirs for not making the situation better during or after the flight.
If it were me, I wouldn't turn to social media yet. I would write a letter and give them a chance to make it right. Maybe threaten to go to social media as well. I almost want to stick it to them and mention how they almost failed if not for US Air saving their asses. It needs some editing but here's something I would say:
------------------------------------------------
Dear American Airlines,
I am writing to express my dissatisfaction of how poorly my unfortunate situation was handled. I boarded my flight and sat down to find my seat completely drenched with urine from a previous passenger. I was forced to sit in wet clothing soaked in someone else's urine for 7 hours as I had no other clothes to change into.
For my 7 hours of discomfort and ruined clothing, I was offered an inane compensation of 3000 airline miles. Does 3000 airline miles actually rectify an experience as repulsive as this? 3000 airline miles is not even redeemable for a short one way flight!
As a company with many competitors, I would think that AA would want to keep their loyal customers happy. AA should have been quick to offer me a fair and decent compensation for my troubles, yet here I am, unhappy. Refunding that long flight and supplementing with 50k airline miles is not unreasonable and would be minimal over the loss of a loyal AA customer.
I really want to believe that you are a company of high moral values and would like me to remain a loyal AA customer. I hope you will make this right.
Angry update: They keep deleting my Facebook post. I have posted it 3 times. first time I just thought I was going insane. 2nd and 3rd time I saw it had posted and then suddenly it was not there. Fuckers!!
Angry update: They keep deleting my Facebook post. I have posted it 3 times. first time I just thought I was going insane. 2nd and 3rd time I saw it had posted and then suddenly it was not there. Fuckers!!
As much as that sucks, I think it is within their right to moderate their social media presence. Many companies choose to address issues on their Facebook pages, but I can understand why they'd delete.
I'd maybe send a message directly to their FB account and see if they'll provide contact information for you to escalate your concern?
Post it on your wall with their page tagged. Then repost the same post on their wall again. They can keep deleting it, but it you tag them in your post, anyone who likes or follows their page will see it.
Post it on your wall with their page tagged. Then repost the same post on their wall again. They can keep deleting it, but it you tag them in your post, anyone who likes or follows their page will see it.
I don't think that's the case. Or at least, I'm an AA follower and I don't see any posts (except for reviews and comments to their posts) by anyone other than them on their page.
It does seem like maybe businesses can't delete reviews, so posting the concern as a negative review may be a way to make the complaint stick.
My advice would be to try reaching customer experience executives with an email--you might often see this referred to as an Executive Email Carpet Bomb (EECB). Basically the idea is that one of these folks forwarding your email on to someone can get it the proper attention. See if googling American Airlines EECB gets you some addresses to try.
If you do this though, I would recommend that the tone be "I'm a loyal customer who had a terrible experience I think you'd want to know about" versus "Something bad happened to me and I demand X" The former is something actionable an executive can do to better their company. The latter they get a million of a day and will just get an eye roll in my experience.
Are you sure it's being deleted, or are you looking at the "Posts to Page" view of their Facebook page?
Most businesses have Posts by Page as the default, and you have to click "Posts to Page" to see what other people (you) post to their wall.
Of course, if they really are deleting your posts, they are incredibly shitty!
This -- if you scroll down on the left side, you'll see "Posts to page" with lots of complaints! However, I only looked quickly, but I didn't see your story there.
I do not understand all this outrage at the airline. The OP's situation was awful and disgusting, but I don't see how the airline could have prevented it or what else they could have done after it happened. I have to assume they didn't know about the pee-soaked seat or they would have changed it out before they got there. Once she sat in it there wasn't much they could do about it. Again, I think the situation sucked and I'm very sorry she had to endure that, but I wouldn't be pursuing the airline for compensation beyond the miles.