UPDATED - STUPID Gilt!!

[runforrest]

So I bought a Rebecca Minkoff M.A.B. Mini Convertible Satchel last week and it finally came...except it was missing the removable shoulder strap!

So I emailed Gilt and the lady told me it didn't come with one...um, okay. How is it a "convertible satchel" without the removable strap?

I called Gilt and the guy told me they don't have any replacement straps but they would give me a $50 credit to buy one, since the item was final sale.

After about ten minutes of arguing, he finally agreed to let me return it for a full refund/credit.

So annoyed. And pissed. The bag is awesome, but I think I need to return it because it isn't what I paid for, you know?

[house]

Yikes! This is the raspberry colored one right? Ugh, such a pretty color. That sucks! What are you going to get to replace it with? The color was so perfect for fall!

[runforrest]

I have no idea...part of me thinks i should just keep it since I usually just keep my bag on my shoulder anyway. I'm usually paranoid with crossbody bags and longer straps because I feel like they are easier to steal.

I am torn - thoughts?

[hz80408]

No, I'd return it. and that's really unacceptable of them to send something that isn't as described/promised.

Even if you don't think you'd really use the crossbody, the point is that you ordered it with the original intention that you could if you wanted to

[runforrest]

::sigh:

You're right hz...it's just SO pretty. Blah.

I'm going to run home over lunch so I can send it back today, since I have to go to the post office anyway. Now I will have $285 credit to spend, so that's something.

I emailed Rebecca Minkoff as well and they don't make replacement straps. Boo.

[hz80408]

Aug 1, 2012 10:47:22 GMT -5 runforrest said:

::sigh:

You're right hz...it's just SO pretty. Blah.

I'm going to run home over lunch so I can send it back today, since I have to go to the post office anyway. Now I will have $285 credit to spend, so that's something.

I emailed Rebecca Minkoff as well and they don't make replacement straps. Boo.

Can you request cash/credit back from Gilt since it's not what you originally purchased? It's their error. I'd request cash back AND to keep the $50 credit for your inconviences and disappointment. (but I am stingy ;D)

[runforrest]

Bah, I didn't think of that. I am just staring at the bag right now and getting more sad by the minute.

I love it. dammit!!! I really don't think I would use the long strap anyway, but at this point it's the principal.

Oh, and btw those ON Rock Star jeans looked AWFUL on me! I could barely get the 4 in plum up my leg, lol. So they are going back today too. Boo all around

[mrst2]

I would send it back. I have that bag in grey and I pretty much only use the long strap. I love carrying it cross body while out with the kids.
It's too bad RM doesn't carry replacement straps. BTW I got my grey one from Amazon at the end of December for $287 so you might be able to find it somewhere else.

[runforrest]

Thanks mrst! I have it here in my office ready to be sent back, but I am still very sad

[mrst2]

I would be mad/sad too. It's terrible that they didn't have the strap with it.

[misshark122]

That sucks! Whenever I buy from RM's own website, often times they specify "with strap" or "without strap" for MABs because some don't automatically come with one.

[Deleted]

Same thing happened to me with a final sale Kate Spade Cobble Hill Penny in Cinnabar. I kept the bag (not that I could return). I love the color and I've been carrying it nearly every day. But as soon as I'm ready to move on to a more fall color, I am sending it off to a leather shop in NJ who is known for working with KS bags and they will make a cross-body strap for me out of a very closely matched leather. It will be worth it, especially since I got the bag for $180 (originally close to $400).

So, if you just adore the bag, a good leather shop might be able to hook you up.

[runforrest]

Huh. So I think that Gilt just had the description of the bag wrong.

I found the exact same on one Amazon and it is called the M.A.B. Buckled Shoulder Bag, and it does not have a removable strap, just buckles on the side that snap to D-rings on the sides of the bag:



Soooo, I think we were both kind of wrong...their description was wrong but so was I, since the bag actually doesn't come with a convertible strap.

So maybe I will keep it!

[Deleted]

Aug 1, 2012 12:58:50 GMT -5 @vanessadoof said:

Same thing happened to me with a final sale Kate Spade Cobble Hill Penny in Cinnabar. I kept the bag (not that I could return). I love the color and I've been carrying it nearly every day. But as soon as I'm ready to move on to a more fall color, I am sending it off to a leather shop in NJ who is known for working with KS bags and they will make a cross-body strap for me out of a very closely matched leather. It will be worth it, especially since I got the bag for $180 (originally close to $400).

So, if you just adore the bag, a good leather shop might be able to hook you up.

Hmmmm...I wonder if that leather shop can do anything to minimize scratches. My orange purse is all scratched up and looks like crap now. So sad.

[runforrest]

Ooooh! So I found this small cross-body clutch on Amazon that is the SAME color and has a detachable strap! AND the clutch/pouch is small enough to fit inside my M.A.B. bag, and I can use the chain strap to attach to the large bag when needed!! AND it's only $150, so I still end up paying less than retail for the MAB!



Squeeeee!!!

[hz80408]

hah YAY!! It all works out! (and boo on the Rockstars! Pshht! Such a lie on their website that they work with all body types!)

[niknik]

Rebecca Minkoff started cheaping out a little bit and doesn't offer straps on a lot of their bags now and cs is awful about it. They also changed how their straps attach and it is just depressing because I was a huge RM fan. I wouldn't necessarily blame Gilt. I'm glad you found an alternative and that Gilt was willing to work with you.
It's a really pretty bag.

[runforrest]

Aug 1, 2012 13:28:57 GMT -5 niknik said:

Rebecca Minkoff started cheaping out a little bit and doesn't offer straps on a lot of their bags now and cs is awful about it. They also changed how their straps attach and it is just depressing because I was a huge RM fan. I wouldn't necessarily blame Gilt. I'm glad you found an alternative and that Gilt was willing to work with you.
It's a really pretty bag.

Huh, that sucks. In any case, I'm proud that I found a solution although my H is probably not going to understand why I needed another bag to fix my new bag, but meh.

hz - yeah, they looked so weird on me. When I returned them today at the store, I tried on a 6 in the Plum and those were awful too, even though I have the Rockstars in green in a 6.

Oh well.

[joanis018]

Glad you're keeping- I wouldn't return a bag you love based on principal, haha.