I had a setback at my last PT in July where my muscles had seized up again. She wanted to see me one last time as she was sure they would loosen up again but she wanted to check before discharging me. I had to cancel that second appointment because my period started. Unfortunately, during that time they went from the Exercise training center doing the scheduling to the STUPID AND INEFFECTUAL central admin scheduling!!
I tried to reschedule and the only time they had open was tomorrow, when I'm going out of town. They told me I could not get on the wait list if I didn't have an appointment, so made me take that one. I haven't received a call so called to cancel for tomorrow and make another fake appointment to get on the wait list...and they won't let me! They say my referral expires October 16 and the first open appointment is October 18. But without an appointment scheduled, I can't be on the wait list, but I can't schedule the appontment because my referral will have expired. AAARGGGHHH I asked if I could be transferred to the VM for my PT and then she told me she's not allowed to do that? WTF?! I finally managed to get her to transfer me to the Exercise center where a smarter lady said that the new system set-up meant they couldn't do the wait list, BUT of COURSE I could leave a VM for my PT and see if she wants to see me again and what she wants me to do!
That central admin is STOOPID!! :@ My first time ever dealing with them, they tried to tell me the doctor I was referred to didn't even WORK with them (when she most definitely did) and then instead of transferring me to her voicemail or that specific department, transferred me to her private office line.